Implementation Specialist

About This Role

This role is for an Implementation Specialist with a deep understanding of the cybersecurity landscape. You will be the technical architect behind customer success, ensuring global organizations can seamlessly deploy and optimize Hexnode's security solutions. You will act as a strategic consultant, bridging the gap between complex security requirements and technical execution.

Responsibilities

• Partner with sales and technical teams to analyze customer requirements, translating complex business needs into scalable and secure architectures
• Lead the end-to-end deployment of UEM, MDM, RMM, and Patch Management solutions, customized to align with client-specific security policies
• Act as a trusted technical advisor to IT Directors and stakeholders, providing authoritative guidance throughout the onboarding and implementation lifecycle
• Serve as a feedback loop between customers and our Product/Engineering teams to advocate for feature requests and influence the product roadmap
• Proactively diagnose and resolve intricate technical challenges encountered during the deployment phase, ensuring a frictionless experience for the client
• Guarantee precise configuration and flawless execution of Hexnode's cybersecurity suite across diverse IT infrastructures
• Maintain an unwavering commitment to staying ahead of cybersecurity trends, emerging threats, and advancements in endpoint management
• Elevate customer satisfaction (CSAT) by ensuring every implementation is timely, efficient, and delivers immediate value
• Collaborate with Presales, Sales and partners to analyze and help with the deployment

Requirements

• 3 to 7 years of proven experience in Technical Implementation, Onboarding, or Solutions Architecture with a focus on UEM, MDM, or RMM
• Hands-on expertise in deploying and configuring leading solutions such as Microsoft Intune, VMware Workspace ONE, Jamf, or Ivanti
• Deep understanding of modern security protocols, Zero Trust frameworks, and best practices for remote monitoring and patching
• Strong technical capabilities in understanding customer environment, Active Directory, cloud IDPs, network solutions, different operating systems, and security solutions
• Ability to define and execute implementation plan based on customer use cases
• Solid foundational knowledge of network security (VPN, Proxy, Firewall), endpoint protection, and cloud-integrated IT environments
• Experience with RMM and Patch Management platforms like Kaseya, ConnectWise, or NinjaRMM
• Exceptional ability to manage customer expectations, identify technical blockers, and solve complex problems under pressure
• Ability to articulate technical concepts clearly to both engineering teams and non-technical business stakeholders