About This Role
This highly customer-facing role leads healthcare clients through implementation, training, go-live support, and long-term product adoption. It involves extensive travel and hands-on physician support, working closely with Customer Success, Operations, and client teams. The specialist helps healthcare professionals successfully implement, adopt, and continue using the product with confidence, serving as a primary point of contact from contract signing through implementation and beyond.
Responsibilities
- Facilitate engaging and informative training sessions for end users, both in person and virtually
- Lead in-depth, classroom-style training sessions for physicians and healthcare teams
- Respond promptly to end-user questions and provide clear guidance to support a smooth learning experience
- Develop, update, and enhance training programs and materials as the product evolves
- Work with clients to schedule training sessions that align with their operational needs
- Coach clients on best practices to maximize product value within their workflow
- Provide ongoing support and guidance to address challenges and optimize product utilization
- Support clients during go-live week by visiting multiple sites and assisting healthcare providers with setup and configuration
- Provide hands-on demonstrations to show product usage and key workflows
- Actively engage with physicians during clinic visits to encourage consistent product use
- Provide hands-on support to help physicians overcome adoption challenges
- Monitor end-user adoption rates and identify areas where additional support may be needed
- Provide feedback and escalate issues as needed
- Build strong, professional client relationships that support long-term partnerships
- Act as the client champion during implementation and go-live phases
- Ensure client needs are heard, concerns are addressed, and implementation stays on track
- Partner with leadership to support client retention and long-term success with iScribeHealth services
- Travel frequently to client sites across the United States
- Maintain a strong onsite presence for effective face-to-face engagement
- Represent iScribeHealth professionally in fast-paced, customer-facing environments
- Adapt quickly to different clinical settings, client needs, and implementation timelines
Requirements
- Proven experience in client engagement, training, or implementation roles within healthcare or technology
- Strong customer service and interpersonal skills
- Excellent training and communication skills
- Ability to work independently without close supervision
