Implementation Specialist

About This Role

This highly customer-facing role leads healthcare clients through implementation, training, go-live support, and long-term product adoption. It involves extensive travel and hands-on physician support, working closely with Customer Success, Operations, and client teams. The specialist helps healthcare professionals successfully implement, adopt, and continue using the product with confidence, serving as a primary point of contact from contract signing through implementation and beyond.

Responsibilities

• Facilitate engaging and informative training sessions for end users, both in person and virtually
• Lead in-depth, classroom-style training sessions for physicians and healthcare teams
• Respond promptly to end-user questions and provide clear guidance to support a smooth learning experience
• Develop, update, and enhance training programs and materials as the product evolves
• Work with clients to schedule training sessions that align with their operational needs
• Coach clients on best practices to maximize product value within their workflow
• Provide ongoing support and guidance to address challenges and optimize product utilization
• Support clients during go-live week by visiting multiple sites and assisting healthcare providers with setup and configuration
• Provide hands-on demonstrations to show product usage and key workflows
• Actively engage with physicians during clinic visits to encourage consistent product use
• Provide hands-on support to help physicians overcome adoption challenges
• Monitor end-user adoption rates and identify areas where additional support may be needed
• Provide feedback and escalate issues as needed
• Build strong, professional client relationships that support long-term partnerships
• Act as the client champion during implementation and go-live phases
• Ensure client needs are heard, concerns are addressed, and implementation stays on track
• Partner with leadership to support client retention and long-term success with iScribeHealth services
• Travel frequently to client sites across the United States
• Maintain a strong onsite presence for effective face-to-face engagement
• Represent iScribeHealth professionally in fast-paced, customer-facing environments
• Adapt quickly to different clinical settings, client needs, and implementation timelines

Requirements

• Proven experience in client engagement, training, or implementation roles within healthcare or technology
• Strong customer service and interpersonal skills
• Excellent training and communication skills
• Ability to work independently without close supervision
• Comfort with a dynamic work environment and extensive travel
• Professionalism, resilience, and adaptability in customer-facing settings
• Ability to build trust with physicians, healthcare teams, and client stakeholders
• Strong problem-solving skills and the ability to provide calm, hands-on support during implementation

Benefits

• Medical, dental, vision, HSA/FSA
• 401(k) with employer matching
• Education reimbursement

Important Details

• Travel: approximately 90% of the time, 3 to 4 weeks per month, primarily overnight with frequent air travel and multiple-night hotel stays across the United States

About the Company

iScribeHealth is focused on innovation and growth in healthcare technology and AI-driven solutions.