About This Role
This role leads healthcare organizations in deploying and adopting CureMD's healthcare technology solutions. It involves acting as a trusted advisor and primary client contact throughout the implementation lifecycle, driving project execution, workflow optimization, user adoption, and overall client success. The role combines project management, healthcare operations, technical coordination, and client consulting to ensure seamless onboarding and long-term customer satisfaction.
Responsibilities
- Lead end-to-end implementations of CureMD
- Serve as the primary point of contact for clients throughout the implementation lifecycle, building strong relationships and ensuring a high-quality customer experience
- Guide clients through all phases of the implementation process, including workflow analysis and optimization, system configuration, data migration, interface and interoperability coordination, enrollment and billing setup, user acceptance testing, Go-Live preparation and activation, and post-Go-Live stabilization and support
- Develop and manage detailed project plans, implementation timelines, milestones, risk mitigation strategies, and communication plans
- Coordinate cross-functional teams including implementation, technical services, training, support, billing, and data migration teams to ensure successful project delivery
- Deliver virtual and onsite end-user training sessions to providers, clinical staff, and operational teams
- Monitor project progress, proactively identify implementation risks, and drive issue resolution
- Maintain strong knowledge of healthcare operations, ambulatory workflows, regulatory requirements, and CureMD product capabilities
- Continuously identify opportunities to improve implementation methodologies, operational efficiency, and client satisfaction
Requirements
- 3+ years of experience implementing healthcare technology solutions, including Electronic Health Records (EHR/EMR), Practice Management (PM), Revenue Cycle Management (RCM), and patient engagement or healthcare SaaS platforms
- Experience working within ambulatory/outpatient healthcare environments
- Bachelor
- Strong project management skills with the ability to manage multiple implementations simultaneously
- Demonstrated ability to lead client-facing projects and manage stakeholder expectations across clinical, operational, and executive teams
- Strong understanding of healthcare workflows, practice operations, and implementation best practices
- Excellent communication, presentation, training, and relationship management skills
- Strong analytical and problem-solving capabilities
- High level of technical aptitude and ability to quickly learn healthcare applications and workflows
