Implementation Specialist

About This Role

An Implementation Specialist with our software company manages new client conversions, ensuring smooth project management from discovery to first live payroll. This role suits someone skilled in project management and data entry who wants to further their administrative career within a trusted, industry-leading tech company.

Responsibilities

• Manage the implementation and project management of all new client conversions
• Use internal resources to develop and maintain project schedules
• Complete project documentation
• Lead ongoing new client onboarding
• Execute initial discovery calls with key decision-makers and functionaries in collaboration with the sales team
• Ensure all conversion data and timelines are communicated and agreed upon
• Facilitate employee wage data, prior tax liabilities, agency POAs, and banking data
• Ensure imports are balanced and reconciled prior to the first live payroll
• Perform quality assurance checks as needed to ensure correct implementation of payroll frequencies, PTO plans, benefit reductions, earning codes, garnishments, time entry, and HR functions
• Make adjustments promptly and efficiently when needed

Requirements

• Experience working with human capital management (HCM) systems, SaaS, CRM, or project management technology
• Ability to develop rapport and maintain strong working relationships with internal and external clients
• Ability to handle confidential information with discretion
• Highly organized and attentive to detail
• Ability to work well both independently and as part of a team
• Ability to balance multiple tasks while demonstrating good time management
• Excellent verbal and written communication skills

Nice to have:

• Bachelor's degree
• Experience with Excel, HCM, and SQL Server

Benefits

• 100% paid for medical, dental, vision, long-term disability, and life insurance
• 401(k) with company match
• Profit sharing
• Rewards and recognition program
• Professional development
• Team building activities

Application Process

• Complete the 3-minute, mobile-friendly application

About the Company

AllianceHCM aims to be the largest independent human capital management (HCM) company in the United States by providing advanced technology to customers through its proprietary, single database, cloud-based software. It helps small- to medium-sized businesses manage their payroll, HR, benefits, onboarding, off-boarding, and everything in between. As the second largest privately held payroll company in the U.S., AllianceHCM's goal is to constantly innovate and create best-in-class HCM solutions.