About This Role
This role involves owning and managing the entire implementation lifecycle for customer projects, from kickoff to successful go-live and closure. The specialist is responsible for developing and managing project plans, timelines, dependencies, risks, and stakeholder communication, while independently handling multiple concurrent customer implementations with competing priorities.
Responsibilities
- Own and manage multiple concurrent customer implementation projects from kickoff through go-live and closure, ensuring milestones, deliverables, dependencies, risks, and timelines are actively managed
- Develop, maintain, and actively manage project plans, including milestones, target dates, action items, dependencies, risks, and assigned owners
- Drive project momentum by proactively following up on customer and internal action items and holding stakeholders accountable for agreed-upon deliverables and timelines
- Identify project risks, delays, scope of concerns, and resource constraints early; develop mitigation plans and escalate appropriately before they impact customer commitments
- Prioritize and manage a portfolio of implementations at different stages while balancing competing customer needs, deadlines, and internal resources
- Lead customer project meetings with clear agendas, documented decisions, action items, owners, and next steps
- Provide clear and accurate project status updates to customers, leadership, and cross-functional stakeholders, including risks, blockers, timeline changes, and required decisions
- Coordinate cross-functional activities across Technical Services, Configuration, Support, Training, Sales, and other teams to ensure dependencies are completed in support of the implementation timeline
- Demonstrate strong organizational and prioritization skills, with the ability to independently manage multiple concurrent implementations, competing deadlines, changing priorities, and customer commitments without losing visibility to critical project details
- Maintain consistent, proactive communication with clients throughout the implementation process to ensure alignment, address concerns, and support a successful implementation
- Collaborate with the client to ensure the configuration of Studycast technology is to the client
- Understand equipment support and communicate the level of integration with client equipment and all Core Sound Imaging products, proactively
- Utilize onboarding tools provided by Studycast to reinforce a consistent implementation across the company
- Provide extraordinary follow up and the highest levels of service during the implementation process to make a lasting positive impression with the client
- Collaborate cross-functionally with Support, Training, and Sales teams to ensure successful client implementations while fostering a positive and collaborative experience for both internal teams and clients
