Implementation Specialist

Requirements

• Bachelor's degree or higher
• 2+ years of experience in SaaS implementation, onboarding, solutions consulting, professional services, or a similar client-facing implementation role
• Demonstrated experience owning software implementations from kickoff through go-live
• Experience gathering client requirements, translating business processes into software configurations, coordinating testing, and delivering client training
• Strong project management, organization, and follow-through skills, with the ability to manage multiple implementations and shifting priorities
• Strong technical aptitude and ability to quickly learn and confidently support new software platforms
• Ability to translate client goals and workflows into clear, actionable implementation plans
• Experience troubleshooting client issues and navigating implementation challenges to successful resolution
• Excellent written and verbal communication skills, with the ability to build trust and communicate effectively with clients and internal teams
• Experience collaborating cross-functionally with Sales, Account Management, Customer Success, Product, or similar teams
• Comfort using AI tools to improve productivity, with sound judgment to review and validate AI-generated work
• Demonstrated attention to detail, ownership, and a continuous improvement mindset
• Passion for education, scholarships, and the work our clients do to create opportunities for students
• Proficiency with Microsoft Office Suite
• Ability to pass a background check
• Authorized to work in the US for any employer

Nice to have:

• Experience implementing EdTech, nonprofit, grants, scholarships, or other workflow-based SaaS products
• Experience working with software that supports complex application, review, award, or reporting workflows
• Experience building or improving implementation processes, playbooks, or methodologies
• Experience working in a startup or high-growth SaaS environment

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid parental leave policy
• Flexible PTO
• Salesforce CRM for implementation tracking and client context
• ChurnZero for monitoring onboarding health and engagement
• Claude and other AI tools to accelerate configuration, documentation, testing, and training
• Clear implementation playbooks and processes
• Training on product features and best practices
• Implementation methodology and process training
• Scholarship and grant industry training
• Mentorship from experienced customer success team members
• Regular feedback and coaching
• Clear visibility into project and client metrics

Important Details

• Work format: hybrid, 3 days on-site, 2 days remote

About the Company

Kaleidoscope re-imagines the role of technology in the scholarship space, providing tools, services, and support for organizations to launch and operate world-class scholarship programs. Its customers range from established foundations to corporations and individuals. In 2025, it was awarded the best scholarship management software and Top 50 EdTech software on G2.

When clients come to us for product design and development, they get a full range of technical expertise and laboratory resources, but they also get a team that’s relentless when it comes to solving problems and creating designs that are the ideal combination of function and form.

Headquarters

Minneapolis, MN

Open jobs

12

Website

kascope.com