Implementation Specialist

About This Role

This role is for an Implementation Specialist who will lead the on-site deployment of Circadia's AI-powered monitoring platform in skilled nursing facilities. It involves integrating the system into existing care routines, assessing facility needs, and ensuring successful adoption by staff. The position suits a practical problem-solver with strong communication skills and comfort in healthcare environments.

Responsibilities

• Lead on-site implementation of Circadia's monitoring platform in SNFs, from device installation through go-live, integrating it into existing care routines rather than adding a parallel process
• Assess each facility before rollout: shift patterns, unit layout, staffing model, EHR workflow, and connectivity constraints
• Build and execute the facility implementation plan with clear owners, dates, and dependencies, keeping it current as conditions change
• Serve as first-line support after launch: troubleshoot devices and connectivity, resolve staff questions, and escalate product issues with enough detail for Engineering to act
• Track device uptime and utilization by facility, unit, and shift, and flag gaps before the customer does
• Deliver training to clinical and frontline staff across all shifts, including nights and weekends, where adoption gaps usually live
• Tailor content and delivery to the audience; CNAs, nurses, DONs, unit managers, and facility IT each need a different version
• Build and maintain training materials and a knowledge base that hold up after you leave the building
• Identify the behavioral reason adoption is lagging rather than defaulting to another session, and retrain where retraining is the actual fix
• Develop facility champions and super-users so competence survives staff turnover
• Build working trust with facility teams at every level, from the floor to the administrator, so staff surface issues early
• Coordinate with in-house care teams and remote clinical providers so the customer experiences one program, not several
• Participate in interdisciplinary team meetings, contributing implementation insight and ensuring device data is used inside patient care plans
• Partner with Customer Success, Clinical, Support, and Engineering to unblock deployments, and own customer-facing communication while a dependency is open
• Hand off to Customer Success with a documented account state: utilization baseline, stakeholder map, and open risks
• Feed field evidence to Product and Engineering: failure modes, workflow friction, and what staff actually do with the product
• Ensure all activity complies with regulatory standards and patient safety guidelines
• Maintain accurate documentation of implementation activity, staff education, and device functionality checks, aligned to organizational and regulatory requirements