About This Role
This role involves setting up and maintaining peer review systems, ensuring the quality of article-level activities, and acting as an escalation point for individual journals. It suits a proactive individual with strong problem-solving skills and experience in working with global stakeholders.
Responsibilities
- Gather system requirements from publishers, editors, and service providers
- Set up, maintain, and administrate peer review systems
- Conduct presentations and training sessions for internal and external stakeholders
- Ensure quality of article-level activities and act as an escalation point for individual journals
- Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology Operations staff, as well as external editors, reviewers, authors, and service providers)
- Maintain journal-specific records and documentation
- Proactively monitor quality across journals and investigate issues surfaced by the monitoring, as well as ones reported by stakeholders
- Collaborate with GPO's Automation Analysis team to gather meaningful and reliable quality-related insights
- Collaborate with GPO service providers, other Implementation Specialists, as well as GPO's Workflow Solutions and Training Programmes teams, to ensure the underlying causes of quality issues are addressed
- Be an advocate for continuous improvement, quality, and efficiency
- Foster a culture of openness, transparency, and collaboration within the team and with our stakeholders
Requirements
- Contributing to (sometimes interconnected) business projects
- Working with a wide range of global stakeholders
- Excellent organization skills to contribute to multiple concurrent projects and competing priorities
- Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale
- Excellent numeracy skills with proven attention to detail
- Excel and PowerPoint proficiency
- Good problem solving/logic/analytical skills
- Proactive and able to lead projects alone as well as part of a large group
- Degree or equivalent work experience
Nice to have:
- Previous experience in a publishing and/or support role
- Understanding of publishing workflows
- Business analysis and data analysis
- Formal project management qualification such as PRINCE2
