About the role
Role Overview
We are looking for a German Language Expert with B2 or higher proficiency in German to support customers and provide a professional service experience.
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The candidate should be comfortable understanding, speaking, reading and writing in German and should be able to communicate clearly with German-speaking customers while handling their queries in a professional and customer-centric manner.
Key Responsibilities
German Language & Customer Communication
- Communicate with customers professionally in German
- Understand customer queries accurately and provide clear and appropriate responses
- Demonstrate strong German speaking, listening, reading and writing skills
- Interpret customer requirements correctly and avoid communication gaps
- Maintain appropriate grammar, vocabulary, pronunciation and professional tone
Customer Support
- Handle customer queries related to products, services, accounts or general support requirements
- Understand the customer's concern and identify the appropriate resolution
- Provide accurate information according to defined processes and guidelines
- Ensure a positive and professional customer experience
- Handle dissatisfied or challenging customers calmly and professionally
- Escalate unresolved or complex cases to the appropriate team
Case Management & Documentation
- Record customer interactions accurately in the relevant system/CRM
- Maintain complete and accurate case notes
- Follow established SOPs and escalation procedures
- Ensure timely follow-up wherever required
- Maintain customer-data confidentiality and process compliance
Mandatory Skills
- German Language Certification/Proficiency B2 or Above
- Strong verbal and written communication in German
- Ability to understand German conversations with good listening comprehension
- Good customer-handling and interpersonal skills
- Basic English communication for internal coordination
- Good computer and typing skills
- Ability to learn new tools and processes quickly
- Comfortable working in rotational shifts
- Customer-focused, patient and solution-oriented approach
Preferred Candidate Profile
Candidates with Goethe-Zertifikat B2, TELC B2, SD B2 or equivalent German proficiency can be considered, subject to the employer's accepted certification/assessment criteria.
Freshers with strong German proficiency are welcome to apply.
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