About the role
Walk on in to 1000 Hackers Creek rd, Jane Lew WV
Interview any time between 12pm EST to 4pm EST
The Shift Lead at IHOP is responsible for the daily operations and leadership of the IHOP location. This role involves overseeing a team of employees, ensuring customer satisfaction, managing food quality and safety standards, and driving sales performance. The Shift Manager must demonstrate strong managerial skills and the ability to motivate employees, while also being hands-on in ensuring exceptional service and operational excellence.
Key Responsibilities:
- Team Leadership: Supervise, train, and motivate team members to achieve outstanding performance and efficiency.
- Customer Service: Ensure high levels of customer satisfaction through excellent service and quality food.
- Operational Management: Oversee food preparation and presentation, uphold safety and sanitation standards, and manage inventory levels.
- Financial Oversight: Handle cash management, including cash register operations and financial reporting.
- Scheduling: Create employee schedules to meet business needs and maintain optimal staffing levels.
- Sales Growth: Assist in maximizing sales by implementing promotional initiatives and upselling techniques.
- Reporting: Communicate effectively with upper management regarding inventory, staffing, and customer feedback.
Requirements
- High school diploma or equivalent; further education in hospitality or business management is an advantage.
- 1-3 years of experience in the fast-food industry, with prior supervisory or management experience preferred.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Ability to handle and resolve customer complaints efficiently.
- Familiarity with food safety regulations and point-of-sale systems.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Physical Requirements:
- Ability to stand for long periods and lift items up to 50 pounds.
- Comfortable performing physical tasks such as food preparation and stocking supplies.
Benefits
Competitive hourly wage.
Opportunities for growth and advancement.
Employee discounts on food.
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