About the role
Description Role Summary This role delivers consistent, high‑quality, and compliant HR support within a German‑speaking, multicultural shared‑services environment. Operating with a high degree of autonomy and accountability, the Specialist ensures strict adherence to documented procedures, quality standards, and country‑specific regulatory requirements.
The Position Plays a Critical Role In
- Delivering a seamless and professional colleague experience across the DACH region
- Ensuring accurate case triage and effective escalation
- Supporting the maintenance and quality of German‑language HR knowledge content
Qualifications Required
- Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
- 1–2 years of experience in a customer service or administrative role, preferably within HR Shared Services or Global Business Services.
- Native or near‑native German (written and spoken) – mandatory.
- Fluent English (written and spoken).
- Experience using HRIS and case‑management tools (e.g., Oracle Cloud, Workday, ServiceNow).
- Demonstrated experience supporting Germany, Austria, and/or Switzerland in an HR or administrative capacity.
Preferred
- Experience working in a multilingual or regional delivery hub.
- Exposure to DACH onboarding processes and employee data management.
- Experience operating in compliance‑driven and highly regulated environments.
Skills & Competencies
- German‑Language Excellence: Clear, precise, and professional communication.
- Process Discipline: Strong adherence to SOPs, controls, and quality standards.
- Judgment & Autonomy: Confident decision‑making within defined Tier 1 scope.
- Cultural Intelligence: Comfort operating within DACH cultural and regulatory norms.
- Attention to Detail: High accuracy in documentation and transactions.
- Resilience: Effective performance in a high‑volume, deadline‑driven environment.
- Collaboration: Strong partnership with Tier 2 teams and DACH Regional HR stakeholders.
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