About the role
We’re Changing Entertainment. Come Join Us.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
We Love Our Work.
- Responsible for fostering a fun environment
- Responsible for being a gracious host to all guests and co-workers
- Responsible for promoting a positive influence in the community and participating in company-sponsored events
- Responsible for recruitment responsibilities, including sourcing and screening candidates, coordinating the interview process, and facilitating offers and employment negotiations, all while ensuring candidates have a pleasant experience
- Oversee databases, software, and human resources computer systems
- Analyzing HRIS systems, monitor performance, and resolve issues with or HR reporting
- Manage and resolve employee relations issues
- Conducts effective, thorough and objective investigations in employee/labor relations cases, harassment, or EEOC issues
- Works closely with management and employees to improve work relationships, build morale, increase productivity and retention
- Consults with management regarding interpretation and administration of human resource policies, programs, procedures and compliance with applicable state/federal statutes and regulations
- Performs Generalist duties of employee selection, placement, training, development, compensation, benefits, employee & labor relations, health and safety
- Perform other duties as assigned.
Bring Us Your Best.
- Minimum of three years’ experience in a customer service position is required; previous experience working in Human resources is desired.
- Proficient computer skills including Microsoft Office software (Word, PowerPoint, Excel, and Outlook); iCIMS and UltiPro experience a plus.
- Previous Canva experience; Adobe software knowledge (Photoshop, Illustrator, Premier, Acrobat) also a plus.
- Previous work experience in employee and/or labor relations desired
- Experience designing and delivering training curriculum desired
- Excellent verbal and written skills.
- Ability to maintain confidentiality of sensitive information.
- Ability to multi-task and problem solve.
- Excellent organizational skills, presentation skills and ability to work independently and collaboratively.
- Exceptional customer service focus including attention to producing quality results.
- Must approach team member questions and concerns in a caring, confidential, and helpful manner.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces
Stay in the Game. Follow Us.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment.
Follow us.
Equal Opportunity Employer
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