About This Role
The Human Resources Expert champions change, proactively removes roadblocks, and builds diverse and inclusive talent strategies to deliver on a guest-centric mission. This role supports teams and leaders in building a sales force passionate about exceeding guest expectations and creating a positive work environment.
Responsibilities
- Create an easy, inspiring, and friendly guest experience by delivering on commitments: greet guests, help them find what they need or resolve issues, and end every transaction with a sincere thank you
- Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
- Adjust to business and guest needs to deliver an easy and inspiring guest experience
- Work with the HR leader to anticipate and address specific talent and staffing needs for each area of the business, including understanding guest needs and ensuring the right mix of experience and skills for in-store and digital shopping experiences
- Lead focused recruiting efforts to help store leaders find and hire candidates
- Support team member and leader training needs and be an advocate for continuous learning
- Be an expert resource for scheduling systems and pay practices
- Be approachable and available by listening to team members and collaborate with appropriate leaders to take action as needed
- Deliver on all Human Resources processes and programs to maximize team member engagement and minimize business disruption
- Support the leader in following company compliance policies that mitigate risk to the team member experience
- Demonstrate a culture of ethical conduct, safety, and compliance
- Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible
- Perform all other duties based on business needs
Requirements
- Enjoy interacting and helping others, including guests and fellow team members
- Thrive in a fast-moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem-solving are key to success
- Open to working a flexible work schedule with varying hours, days, or shifts (including nights, weekends, holidays, and other peak shopping times)
- Welcoming and helpful attitude toward all guests and other team members
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
- Effective communication skills
- Ability to work both independently and with a team
- Capability to resolve guest questions quickly on the spot
- Attention to detail and ability to follow multi-step processes
