About the role
Duties
The successful selectee will perform the following duties:
- Response to all inquiries from telephone contact, mail and written or faxed correspondence from internal or external customers.
- Interprets, explains and applies technical requirements to military personnel administration problems encountered in examination of records, process, evaluation or investigations of inconsistencies.
- Performed complete review of records and other case documentation to ensure that they are procedurally and documentation is sufficient.
- Prepared correspondence, reports, and other documents in draft and final form using work processing software or other automated programs.
Qualifications
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Receiving and responding to personnel administrative inquiries/requests, utilizing computer databases to generate reports and to process transactions, and to research regulations and procedures related to assistance with procedural issues (e.g. military pay entitlements, benefits, retirement).
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
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