About This Role
This role involves providing system administration and daily support for the SAP SuccessFactors platform, serving as the primary contact for HR team members and employees across all company facilities. The position operates within a shared HR service model, using a global mailbox to ensure smooth delivery of HRIS services across various SuccessFactors modules.
Responsibilities
- Administer the SAP SuccessFactors platform, including password resets, user account management, and routine system optimizations
- Monitor system health, identify configuration issues, and implement corrective actions in coordination with the HRIS Manager
- Manage and maintain SuccessFactors configuration settings across active modules
- Support scheduled system activities such as year-end cycles, compensation reviews, performance and goal-setting periods, and learning campaign launches
- Manage user access provisioning and deprovisioning across all SuccessFactors modules, ensuring role-based permissions are correctly assigned
- Grant, monitor, and periodically review proxy access assignments
- Conduct regular access audits to confirm that permissions remain accurate and compliant
- Serve as the first point of contact for access-related queries received through the shared HR global mailbox
- Support key HR business processes end-to-end within SuccessFactors, including recruitment workflows, employee data management, performance and goal cycles, compensation cycles, and learning administration
- Partner with HR colleagues to troubleshoot process-related system issues
- Respond to HR team and employee queries received via the shared global HR mailbox in a timely, professional, and solution-oriented manner
- Provide clear, accessible guidance on system navigation, feature usage, and self-service capabilities across all active SuccessFactors modules
- Manage and update the SuccessFactors Home Page to ensure relevant, timely communications and announcements
- Draft and distribute HRIS-related communications to HR stakeholders and employees
- Support HR teams during major process cycles by providing proactive guidance and hands-on assistance
- Assist HR users in running, accessing, and interpreting standard and ad-hoc reports within the SuccessFactors Reporting module
- Provide practical guidance on available reporting tools and help users understand report outputs, data fields, and filtering options
- Investigate and resolve data discrepancies or missing information in reports
- Support the HRIS Manager in building and maintaining report libraries and dashboards
- Create and maintain user-friendly guides, quick reference cards, and FAQs
- Keep documentation current in response to system updates, module changes, or evolving HR processes
