About This Role
This role supports the HR Excellence team by shaping the employee experience through efficient and people-focused HR operations. You will support Workday and HR service delivery processes, partnering with HR, IT, and business stakeholders to drive data quality, governance, service excellence, and continuous improvement.
Responsibilities
- Support the daily operation, availability, performance monitoring, troubleshooting, and integration maintenance of Workday and HR Service Delivery solutions
- Provide first and second line HRIS support, resolve system issues with HR, IT and vendors, and escalate incidents when required
- Assist with Workday configuration, testing, release management, documentation, deployment activities, and maintenance of service management elements including templates, routing rules and SLAs
- Maintain HRIS workbooks, design documents, configuration catalogues, and audit-ready documentation to support governance and knowledge continuity
- Support data quality, reporting, dashboards, validation controls, and adherence to HR master data standards across Workday
- Own and support HRIS governance, reporting compliance, access controls, audit readiness, and continuous data improvement initiatives
Requirements
- 3+ years of experience working with global cloud-based HRIS solutions together with initial experience or strong interest in Workday HCM and HR technology
- Bachelor's degree in IT, Information Systems, Business, Service Management or a related field; a master's degree is advantageous
- Understanding of HR processes and experience with HRIS configuration, reporting, security concepts, and HR Service Management capabilities
- Strong data literacy with knowledge of data models, data strategy, reporting, data quality controls, and governance principles
- Service-minded approach with good communication skills and the ability to collaborate effectively with HR, IT, senior HRIS stakeholders, and external vendors
- Continuous improvement mindset with integrity, attention to detail, accountability, and a focus on automation, standardization, and user experience
About the Company
WSA provides innovative hearing aids and hearing health services. With 12,000 colleagues in 45 offices globally, the company aims to unlock human potential by bringing back hearing for millions of people around the world.
