HR Support Specialist

About The Company Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve remarkable results. We are driven by our passion for success and pride ourselves on delivering best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About The Role The HR Support Specialist acts as the primary point of contact for providing administrative and operational support to team members, candidates, retirees, beneficiaries, and Human Resources representatives. This role involves building knowledge of HR-related topics and issues, and relies on instructions and pre-established guidelines to answer questions, provide explanations, resolve issues, escalate concerns when necessary, and respond to inquiries primarily related to HR practices, policies, and procedures. The position requires a proactive approach to managing employee lifecycle processes, ensuring data accuracy, and maintaining confidentiality with a focus on delivering excellent service to internal stakeholders.

Qualifications

• Bilingual proficiency in Spanish and English is mandatory.
• High School Diploma or equivalent is required; a bachelor's degree is preferred.
• Typically, a minimum of 2 years of relevant experience in a human resources role.
• Experience working with HRIS systems and customer service platforms.
• Proven ability to maintain employee confidentiality and handle sensitive information.
• Exceptional attention to detail and organizational skills.

Responsibilities

• Manage the employee lifecycle processes, including onboarding and offboarding administrative duties.
• Perform data entry, administration, validation, and auditing within Workday or similar HR systems.
• Handle Tier 1 inquiries, providing prompt and accurate responses to employee questions and concerns.
• Conduct orientation sessions for new employees to ensure smooth integration into the company.
• Maintain and update employee records, contracts, and attendance or incident logs accurately.
• Stay informed about local HR policies, procedures, and compliance requirements.
• Participate in tasks and projects as assigned by the HR department to support continuous improvement initiatives.

Benefits Global Payments offers a comprehensive benefits package aimed at supporting the health, well-being, and professional development of our employees. This includes competitive health insurance plans, retirement savings options, paid time off, and opportunities for career growth. We also promote a collaborative and inclusive work environment, encouraging innovation and continuous learning. Employees have access to various training programs, wellness initiatives, and recognition schemes designed to foster a positive and productive workplace culture.

Equal Opportunity

Global Payments Inc. is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants for employment. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

If you require reasonable accommodations to participate in the application or interview process, please contact us. We value diversity and are dedicated to fostering a workplace where everyone can succeed.