HR Partner, Human Resources

About This Role

This HR Partner role focuses on employee experience, engagement, leadership development, and HR operational excellence within the People eXperience and Technology (PXT) team. The role supports PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. It suits a candidate eager to build a career in human resources while fostering a positive team culture.

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters, handling sensitive information with discretion and professionalism
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities, supporting issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience
• Coach frontline leaders on behaviors that impact engagement and retention, reinforcing expectations and guiding leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations
• Support the execution of site-level engagement, communication, and culture-building initiatives, coordinating logistics, gathering feedback, and monitoring effectiveness
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment) and help prepare insights for site reviews or team discussions
• Promote the use of self-service tools to resolve routine employee and manager questions, helping identify recurring gaps and escalating opportunities to improve tool usability or adoption

Requirements

• Experience handling confidential information
• Bachelor's degree, or 2+ years of Amazon experience with 1-year human resources general experience OR equivalent experience (e.g., operations, customer service, retail, manufacturing)
• Basic proficiency with Microsoft Office Suite (e.g., creating documents in Word, using basic spreadsheet functions in Excel, managing calendars/emails in Outlook)
• Experience communicating effectively with diverse audiences (e.g., explaining processes, addressing concerns, providing technical guidance)

Nice to have:

• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
• Experience in customer service or people-facing roles, demonstrating effective verbal and written communication skills