About the role
Job Title: HR Operations & Administration – Manager
Job Location: Chennai
Work Model: Work from Office
Candidate Expectations Candidate should have 10+years in HR Ops and Admin.
Candidate Industry : (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)
Candidate Location : Anywhere in India
Education and Certification Qualification: Any Degree
Detailed Job Description Candidate should have 8+years in HR Ops and Admin.
Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure against tiered response and resolution targets.
Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes, leave documentation, position management and separations.
Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next day termination of system access, including expedited handling of AWOL and urgent cases.
Own mass data change execution: request validation, scheduling, execution and post-update communication, with rollback capability and pre-execution sign-off.
Own employment verification and letter production across all standard templates, keeping templates current as benefits and policy change.
Operate and evidence transaction controls — maker–checker, approval capture, segregation of duties and data validation before entry.
Own the knowledge base and content: keep articles, SOPs and templates accurate so that first-contact resolution improves rather than degrades.
Own HR metrics, HR reporting and operational SLA reporting for the tower, with commentary explaining volumes, breaches and trends.
Manage third-party vendors supporting HR operations against contracted service levels.
Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and reduce rework through better intake quality.
Flexible in working global timings
Key Skills HR Operations | HR Shared Services (HRSS) | Employee Lifecycle Management | HR Service Delivery | HRIS | HR Service Desk / Case Management
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