About This Role
Leading human resources operations for a growing enterprise across the aviation, hospitality, and ticketing sectors is the core of this HR Manager role. You will be responsible for the full employee lifecycle of approximately 100 staff members, designing and implementing robust HR strategies that ensure regulatory compliance, high employee engagement, and seamless talent management in high-touch customer service, safety-sensitive aviation environments, and fast-paced ticketing operations.
Responsibilities
- Partner with department heads (Aviation/Ground Operations, Hospitality/Guest Services, and Ticketing Sales) to source, interview, and hire top-tier talent
- Ensure all aviation and hospitality staff meet necessary background checks, licensing, safety clearances, and customer service qualifications
- Deliver an engaging onboarding program that introduces new hires to company culture, safety standards, and service excellence protocols
- Serve as the primary point of contact for employee coaching, conflict resolution, and grievance handling for the 100-person team
- Foster a high-morale, inclusive culture that bridges the distinct operational needs of hospitality, ticketing, and aviation staff
- Implement recognition programs, employee feedback channels, and wellness initiatives to reduce turnover in fast-paced operational environments
- Ensure all HR policies comply with local labor laws, industry-specific aviation safety guidelines, and hospitality regulations
- Maintain and update the employee handbook, outlining codes of conduct, shift protocols, uniform standards, and safety procedures
- Oversee annual and quarterly performance appraisal processes, linking key performance indicators (KPIs) to customer satisfaction and operational efficiency
- Coordinate specialized training programs (e.g., customer service excellence for hospitality, ticketing software training, and aviation safety protocols)
- Partner with finance to ensure accurate, timely monthly payroll processing, handling leave tracking, shift allowances, and overtime
- Manage employee health insurance, wellness perks, and sector-specific allowances (e.g., travel or shift benefits)
- Maintain accurate personnel records and track core HR metrics such as turnover rate, absenteeism, and time-to-hire
Requirements
- Bachelor’s degree in Human Resources Management, Business Administration, Psychology, or a related field
- Minimum of 4 to 6 years of progressive HR experience, with at least 2 years in a management or generalist capacity
- Comprehensive knowledge of labor laws and employment regulations
- Exceptional interpersonal, negotiation, and conflict-resolution skills
- Strong understanding of shift-based rostering, hospitality service standards, and aviation compliance
