Leading people operations, talent acquisition, payroll, compliance, and employee engagement across multiple hotel locations is the core of this HR Director role for a client in the hospitality industry. This hands-on leadership position balances strategic people management with day-to-day operational execution, working closely with executive leadership and hotel managers to build scalable HR systems, improve hiring outcomes, strengthen employee retention, and maintain consistent standards across locations. The ideal candidate has experience supporting multi-site operations, understands the staffing and compliance challenges of hospitality, and can confidently communicate with both executive leadership and frontline employees in English and Spanish.
Responsibilities
Develop and maintain a multi-channel recruiting pipeline for hourly hospitality employees and leadership positions
Build an effective Employer Value Proposition (EVP) that attracts qualified candidates
Manage recruiting processes across multiple hotel locations
Develop practical skills assessments to evaluate candidates and reduce mis-hires
Coordinate candidate screening, interviews, assessments, and hiring decisions
Partner with hotel managers to understand staffing requirements and hiring priorities
Maintain organized candidate pipelines and recruiting documentation
Improve hiring efficiency, candidate quality, and workforce readiness
Design and manage centralized digital pre-boarding and onboarding workflows
Ensure new hires arrive on their first day prepared to perform their responsibilities
Develop and maintain standardized onboarding checklists
Build and organize Standard Operating Procedure (SOP) libraries
Maintain HR documentation and knowledge-management resources using tools such as Notion
Ensure consistent onboarding experiences across hotel locations
Work with hotel leadership to reinforce company expectations and brand standards
Identify opportunities to improve onboarding efficiency and employee readiness
Manage the company’s structured performance management and accountability framework
Establish clear performance expectations and growth pathways for employees
Coach hotel managers on delivering timely, constructive feedback
Support performance evaluations and employee development conversations
Maintain accurate performance documentation
Guide managers through corrective action and employee relations matters
Support compliant employee separation processes
Promote accountability while maintaining a supportive and respectful workplace culture
Own end-to-end payroll processing across multiple hotel locations
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Review timecards, payroll records, and employee information for accuracy
Identify and resolve payroll discrepancies
Monitor overtime, labor costs, and timekeeping accuracy
Evaluate labor cost efficiency across locations
Maintain accurate employee records and HR documentation
Ensure payroll practices and employee benefits comply with applicable employment regulations
Support compliance requirements across relevant jurisdictions
Use HRIS and payroll platforms such as Paylocity to maintain accurate records and workflows
Identify opportunities to improve payroll accuracy and operational efficiency
Develop initiatives that strengthen employee engagement and retention
Build recognition programs that reinforce positive performance
Establish clear career development and advancement pathways
Partner with hotel managers to address employee concerns proactively
Identify factors contributing to employee turnover
Promote a welcoming, professional, and accountable hospitality culture
Encourage consistent communication between employees and leadership
Support a positive employee experience across all hotel locations
Partner directly with executive leadership on people strategy and workforce planning
Provide insights into staffing needs, retention challenges, and operational priorities
Support organizational growth through scalable HR processes
Collaborate with hotel leadership on employee performance and workforce issues
Identify opportunities to improve HR systems and operational consistency
Participate in cross-functional initiatives supporting hotel operations
Provide clear updates on workforce priorities, risks, and ongoing HR initiatives
Requirements
3+ years of hands-on experience in People Operations, Human Resources, HR Generalist, Talent Acquisition, or a related role
Experience supporting multi-site or multi-location operations
Background in hospitality, retail, customer service, or similarly fast-paced operational environments
Strong understanding of hospitality staffing requirements, frontline employee management, and HR compliance
