About This Role
This HR Coordinator role serves as the initial point of contact for Human Resources, ensuring a welcoming and professional experience for all interactions. The coordinator delivers outstanding customer service by resolving routine inquiries, addressing concerns, and providing accurate and timely responses to various HR-related requests. This position also involves administrative and operational duties to support the daily functions of the Human Resources department.
Responsibilities
- Develop working knowledge of HR policies, practices, and compliance requirements to provide accurate information and support routine HR processes
- Serve as the primary point of contact for the Human Resources department, greeting employees, students, applicants, visitors, and vendors professionally
- Respond to a high volume of in-person, telephone, and email inquiries regarding HR services, policies, benefits, payroll, compensation, talent management, employment opportunities, and general University information
- Deliver exceptional customer service through active listening, identifying employee needs, and providing accurate, timely, and effective information or assistance
- Resolve routine customer questions and concerns independently through research, sound judgment, and knowledge of HR processes and policies, escalating complex issues appropriately
- Ensure adequate follow-up with employees, department representatives, and managers as necessary to resolve problems involving incomplete, inaccurate, or non-compliant documentation
- Maintain a welcoming, organized, and customer-focused reception area
- Receive, review, and process documents pertaining to compliance needs for employees, including I-9 forms; audit information for completeness and accuracy
- Manage Administrative Floater requests/assignments by matching assignments with the most qualified available floater
- Maintain office supply inventory; coordinate supply orders for HR staff; organize and maintain an orderly supply/break room
- Coordinate office equipment, maintenance, and compliance needs
- Assist HR department with administrative support such as document preparation, mailings, and data entry
- Assist with scanning, filing, mail distribution, scheduling, data cleanup, and other administrative support activities
- Maintain office supplies and department purchasing
- Help maintain organized work spaces and shared office areas to promote an efficient customer experience
- Allocate credit card expenses to the appropriate account and reconcile procurement card statements monthly
- Allocate expenses and pay invoices as requested by HR staff
- Monitor, track, and reconcile actual departmental expenses compared to budgeted expenses monthly
- Maintain appropriate documentation to support departmental expenses
- Enter and maintain departmental contracts in the Contract Management System
- Provide backup and assistance to HR Representatives on a rotational basis or as otherwise required
- Schedule meetings, interviews, and department events as needed
- Assist various HR areas with assignments, special projects, or events as assigned
Requirements
- Demonstrated commitment to providing exceptional customer service and creating a positive employee experience
- Excellent interpersonal skills with the ability to build positive relationships with employees, students, and colleagues
- Strong verbal and written communication skills with an emphasis on open, collaborative, and professional communication
- Demonstrated commitment to employee excellence
Important Details
- Schedule: 8:30am - 5:00pm Monday - Friday
About the Company
The company is a university that provides HR services, policies, benefits, payroll, compensation, talent management, and employment opportunities.
