This HR Coordinator role provides high-quality HR and administrative support to the HR Solutions Team and its clients. The coordinator will work closely with the team to deliver a professional, responsive, and commercially focused HR consultancy service across a diverse portfolio of clients. The position primarily focuses on administration, coordination, research, and delivery support.
Responsibilities
Provide day-to-day administrative and coordination support to the HR Solutions Team
Support the administration of client work, including arranging meetings, preparing agendas and documentation, taking notes, and maintaining accurate records of actions and outcomes
Prepare and maintain HR correspondence, reports, presentations, policies, procedures, templates, and client communications
Prepare regular HR articles, client updates, and HR communications in line with legislative developments, best practice, and relevant HR trends, for review and approval by the senior HR team
Support the development and preparation of materials for webinars, seminars, events, and other HR initiatives
Support the preparation and maintenance of marketing materials, ensuring content remains accurate, current, and aligned with the services offered by the HR Solutions Team
Maintain accurate and confidential client and employee records, HR files, trackers, case management records, and other relevant documentation in line with GDPR and internal procedures
Prepare regular reports and management information and support the maintenance of client action plans and workload trackers
Support commercial administration, including invoicing, fee letters, engagement letters, proposals, AML requirements, WIP, and budget administration
Maintain and collate HR Solutions statistics, project activity, and key performance information, providing accurate and timely monthly data to support the preparation of the Board Report
Support the team with general administrative and ad-hoc requirements and identify opportunities to improve administrative processes and ways of working
Support the HR Generalist and HR Solutions Manager in the management of HR Helpdesk Clients
Monitor, record, and allocate incoming HR queries and ensure they are progressed within agreed timescales
Respond to routine administrative queries where appropriate and escalate any queries requiring HR guidance and/or client-specific recommendations
Support the retention of existing HR Helpdesk clients by maintaining regular communication, coordinating client check-ins, and ensuring ongoing engagement and a high standard of service
Support the administration of HR cases, including coordinating meetings, note-taking, preparing documentation, contracts of employment, employee handbook templates, and maintaining accurate case records and audit trails
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Follow up on agreed actions and provide updates to the relevant HR team member
Provide research, administrative, and coordination support across a range of client HR projects
Support HR Health Checks, compliance reviews, audits, and due diligence exercises through the collection, organization, and analysis of client information
Support compensation and benefits benchmarking through research and analysis of relevant market data
Support the preparation of HR reports and client materials for review by the team
Support employee relations, performance management, employee engagement, wellbeing, learning and development, and organizational change activities as directed by the HRS team
Assist with the implementation of employee contracts, employee handbooks, HR policies, procedures, and initiatives for clients
Develop knowledge of HR best practice and employment legislation and escalate relevant matters to the appropriate senior team member
Assist with drafting and posting job advertisements and maintaining accurate vacancy records for client roles
Coordinate interviews, communicate with candidates and clients, and manage interview schedules
Support reference checks, right-to-work verification, and the collection of required recruitment documentation
Prepare offer letters, contracts, and new starter documentation, ensuring all records are completed and maintained accurately
Develop and maintain strong, effective working relationships with clients and the HR Solutions Team
Build strong working relationships across the wider RBK business and collaborate effectively with colleagues across different departments
Contribute to a professional, collaborative, and client-focused HR service
Maintain confidentiality and discretion when dealing with sensitive client information
Undertake other general administrative or ad-hoc duties as required
Requirements
Relevant third-level qualification in Human Resource Management
At least 1-2 years' experience in a similar role is essential
Good working knowledge of employment legislation
Knowledge of HR processes and best practices
Excellent IT skills and must be proficient in MS Office
Attention to detail, organizational skills, with the ability to work under pressure and to prioritize and meet deadlines
Proactive and willingness to take ownership
Team player with the ability to work on their own initiative
Excellent communication skills are required, both verbal and written
Nice to have:
Full, clean, driving license
Benefits
Supportive and collaborative working environment
First-hand client experience
Exposure to senior leadership
Mentoring programmes
Important Details
Flexibility in hours worked is expected given the geographical span of our client base
About the Company
RBK is Ireland's largest indigenous professional services firm with a comprehensive and varied service offering. Dynamic and rapidly growing, RBK is committed to delivering innovative solutions to clients underpinned by a people-first approach. The firm is dedicated to providing exceptional service and creating lasting tangible impact.
