HR Consultant

About This Role

This HR Consultant role supports a group of facilities by addressing human resources issues and questions. The consultant partners with administrators, DSDs, and payroll coordinators to implement HR programs, services, and solutions that align with business goals and objectives.

Responsibilities

• Support facility leadership with performance management, disciplinary, and termination discussions
• Ensure fair, consistent, and objective interpretation and application of HR policy, procedures, processes, and local, state, and federal laws and regulations
• Provide HR expertise and guidance during facility initiatives
• Act as an HR resource and coach for all levels of facility leadership
• Manage and help resolve employee relations issues, in partnership with the HR Consultant Lead and facility leadership
• Visit assigned sites on a regular and consistent cycle and as needed by the facility, but no less than once a month
• Participate in the HR portion of the mock survey process, annual surveys, and other surveys as needed
• Collaborate with DSDs to ensure post-audit corrections are complete and compliance is maintained
• Drive and conduct ongoing HR audits (including licenses, certifications, onboarding documents, I-9s, wage and hour, ADP data accuracy, etc.) and report results
• Research employee issues and concerns and report in a clear, concise, and detailed manner
• Research employee concerns, report findings in a clear and detailed manner, and manage each issue until it is fully resolved
• Respond to general inquiries about HR programs and processes and escalate as appropriate
• Conduct presentations on HR policies and initiatives when requested by facility management or HR Consultant Lead
• Conduct effective, thorough, and objective investigations in partnership with the HR Consultant Lead and, if recommended, under the direction of legal
• Respond to state and federal DOL investigations, EEOC or state agency complaints, and in response to legal actions, under direction of the HR Consultant Lead
• Participate in preparing acquisitions for successful launches, including but not limited to distributing HR welcome kits, assisting with onboarding, and assisting with correction of onboarding issues as needed
• Conduct 30/60/90-day HR compliance reviews for all acquisitions
• Track and submit monthly HR information as required
• Guide and train facility on structuring an immersive, supportive onboarding and orientation to ensure a consistent experience for new hires
• Assist with site specific training (virtual or on-site) as needed to ensure compliance
• Create reports as requested
• Participate in specific projects as determined by the HR Consultant Lead
• Identify new opportunities where HR can add value to the business
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the HR department and services performed
• May participate in the interview and selection process for HRCs
• Maintain a knowledge of progressive HR practices and key trends
• Facilitate long-term initiatives aligned with the strategic agenda

Requirements

• Bachelor’s degree in human resources or related field
• At least 5 years’ experience as an HR Consultant
• Proficient in Microsoft Office – Word, Excel, Outlook, PowerPoint
• Computer skills, including internet research and operating on-line applications
• Ability to read, analyze, and interpret common scientific and technical information, and to be easily understood through verbal communication in the English language
• Ability to read and interpret documents, such as letters, email communication, safety rules, operating instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to assist in developing forms and materials
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to solve practical problems and deal with a variety of concrete variables
• Exceptional communication and customer service skills and empathy
• Ability to speak effectively in interpersonal situations with employees, site leadership, executive leadership, outside resources and government agencies
• Ability to engage, inspire and influence people and be empathetic
• Strong interpersonal, communication and customer service skills
• Comfortable providing coaching and feedback to all levels
• Ability to move intermittently throughout the workday
• Ability to see and hear or use prosthetics that will enable these senses to function adequately
• General health requirements met
• Ability to drive for facility visits
• Ability to stand for and walk for extended periods of time
• Ability to lift and carry up to 25 pounds
• Ability to cope with the mental and emotional stress of the position
• Developed knowledge of HR policies, processes, and relevant state and federal employment laws and requirements
• Knowledge of, and respect for, the rights, dignity and individuality of employees and residents in all interactions
• Ability to communicate and develop relationships at all job-relevant levels of the organization
• Appreciation for the importance of maintaining confidentiality of resident, employee and facility information
• Ability to carry out all duties in accordance with the company mission and philosophy
• Honesty and integrity at all times
• Effective team player with the ability to work independently in a field or remote setting
• Excellent planning, time management, and organization skills, and ability to prioritize multiple streams of work from multiple sources without sacrificing quality
• Ability to follow appropriate safety guidelines

Nice to have:

• Professional designation of PHR or SPHR
• Experience in the skilled nursing industry
• Multi-site environment experience (retail, hospitality, distribution center or service industries strongly preferred)
• Experience working with HRIS (cloud based), particularly ADP WorkForce Now
• Bilingual in English and Spanish

Important Details

• Schedule: travel an average of 75% of the time, locally and out of area as needed to support and consult with sites; may occasionally involve out-of-state travel

About the Company

This position operates within a 24-hour skilled care environment that delivers care and services primarily to disabled and cognitively impaired residents in an aging population. The company adheres to HIPAA regulations and requires all healthcare personnel to follow them. This position is a Mandated Reporter regarding the suspicion of elder abuse and may have access to Protected Health Information (PHI).