About This Role
This HR Consultant role drives people operations for designated small business clients on behalf of Gusto. The position requires excelling in dynamic and challenging environments, applying a passion for developing and refining processes and practices, and leveraging cutting-edge technology and systems to drive efficiency within supported organizations.
Responsibilities
- Lead organizations to achieve People objectives, including attracting, hiring, and onboarding talent, developing and retaining staff, and ensuring compliance
- Influence business and talent initiatives that support short and long-term business goals, including driving practices that enable high performance and operational excellence
- Initiate and maintain effective communications with leadership and employees; provide coaching and guidance on performance management, offer feedback on style and behaviors to improve employee productivity and engagement
- Engage in strategic workforce planning by assessing organizational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning
- Identify and translate current and future business needs into comprehensive People Plans
- Provide organizational development support through interventions such as organization design, development solutions, leadership coaching, and proactive change management
- Serve as the primary point of contact for assigned clients
- Process and maintain client HR data, including employee onboarding and offboarding
- Help administer payroll, benefits, and other HR functions
- Ensure clients stay up-to-date on HR regulations and compliance requirements
- Provide excellent customer service
Requirements
- 4-8 years of HR experience as a People Operations Specialist and/or HR Generalist across various industries and scales
- Excellent communication skills, capable of clearly and concisely conveying information to employees at all levels
- Strong proficiency with cutting-edge technology across the workplace and high level of comfort in quickly adopting new technology
- Proficiency with HR software, Google Suite, and modern productivity tools (Slack, Asana, Zoom, etc.)
- Ability to manage multiple stakeholders and competing priorities, demonstrating urgency and adaptability to changing business needs
- Significant experience with workforce analytics, using data and reporting to drive strategic decisions
- Demonstrated agility and ability to thrive in ambiguous, fast-paced, and dynamic environments
- Ability to maintain confidentiality and handle issues ethically and with integrity
- A perpetual learner who strives for excellence while remaining laser-focused on the mission to help clients thrive
