About This Role
Driving business success by fostering a safe, inclusive, and innovative culture is the core purpose of this HR Business Partner role within the global Human Resources teams, known as People eXperience and Technology (PXT). The role provides HR generalist support to a large population of hourly employees and business leaders, bringing expertise in leadership development, employee experience, and operational excellence. You will partner with business leaders to deliver HR initiatives focused on talent management, employee engagement, and internal customer service, and may also lead a team of entry-level HR employees and own projects that enhance the employee experience.
Responsibilities
- Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk
- Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations
- Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level
- Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance
- Execute and monitor employee engagement strategies and recognition programs
- Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements
- Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters
- Support leaders in building inclusive, high-performing teams
- Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions
- Champion initiatives that create an inclusive environment where all employees can thrive
- Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments
- Identify opportunities to enhance user experience and process efficiency
Requirements
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
- 2+ years of human resources experience or equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)
Nice to have:
- Master's degree, or MBA
- Experience supporting operational environments (manufacturing, distribution, or similar)
- Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
- Demonstrated ability to build effective partnerships with business leaders
- Experience handling employee relations matters and conducting workplace investigations
- Strong coaching and influencing skills with ability to guide leaders through complex situations
- Experience supporting employee engagement and development initiatives with measurable impacts on employee retention or satisfaction
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
Important Details
- Work locations: USA, AR, Jonesboro; USA, AR, Texarkana; USA, MS, Jackson; USA, OK, Mcalester
About the Company
Amazon.com Services LLC is in pursuit of being Earth's Best Employer. Its Rural, Super Rural (RSR) team executes delivery of packages in rural communities across North America, enhancing the customer experience in communities where Amazon’s fulfilment centers and larger delivery organizations haven’t been able to serve at a comparable speed.
