HR Assistant

About This Role

The HR Assistant supports the HR administration team with new starter and leaver processes, manages employee records, and coordinates family-friendly leave and flexible working requests. This role acts as a primary contact for HR queries and assists with recruitment and employee relations cases, requiring strong coordination and communication skills.

Responsibilities

• Support the admin team with the end-to-end new starter process, including preparing offers and contracts, obtaining approvals and required information, liaising with stakeholders, resolving gaps and ensuring a professional onboarding experience
• Take responsibility for the accuracy and integrity of employee records, HR systems, files and trackers, carrying out regular checks, investigating discrepancies and driving timely corrective action
• Support the admin team with the leaver process from notification through to completion, advising managers on required steps, preparing documentation, liaising with relevant departments and ensuring actions are closed within timescales
• Coordinate routine family-friendly leave cases, providing employees and managers with clear process guidance, monitoring key dates and entitlements, and working with HR Advisors and Payroll on more complex matters
• Support the administration and workflow for flexible working requests, advising on the process, monitoring statutory and internal timescales, preparing documentation and highlighting potential risks or inconsistencies for HR Advisor review
• Act as a knowledgeable first point of contact for the HR inbox, independently resolving routine policy and process queries, triaging casework and allocating or escalating matters based on urgency, complexity and risk
• Coordinate the operational requirements of employee relations cases, maintaining case plans and records, preparing documentation, tracking actions and deadlines, and identifying missing information or procedural risks for the HR Advisor
• Support the recruitment administration on Itrent, liaising with the communications department to get the vacancy onto the website
• Support the Recruitment Business Partner and Recruitment Lead with any administration
• Produce routine HR management information and reports, interpreting data to identify trends, gaps and required actions, and support HR projects, policy reviews and system or process improvements
• Build trusted working relationships with employees, managers, Directors and external partners, using professional judgement to influence timely action, clarify responsibilities and maintain confidence in the HR service
• Manage own workload and priorities with a high degree of autonomy, contribute ideas to improve the HR service, share knowledge with colleagues and undertake other duties that support team and business objectives

Requirements