About This Role
An HR Assistant provides front-desk, clerical, and human resources administrative support to ensure efficient daily office operations and a positive experience for employees, candidates, and visitors. This role serves as a primary point of contact for incoming calls and visitors while supporting recruiting, onboarding, employee recordkeeping, attendance tracking, and general office administration. The ideal candidate is organized, detail-oriented, professional, and able to manage multiple priorities in a fast-paced environment while maintaining confidentiality and accuracy in employee records and HR documentation.
Responsibilities
- Greet and assist employees, customers, candidates, and visitors in a professional and courteous manner
- Answer, screen, and route incoming calls using a multi-line phone system and respond to inquiries or direct requests to the appropriate department or personnel
- Manage inbound and outbound calls while maintaining excellent phone etiquette and customer service
- Receive, organize, and distribute clothing orders, packages, deliveries, and incoming mail to the appropriate recipients
- Maintain office and breakroom supplies by monitoring inventory and placing orders as needed
- Update and maintain the Outlook calendar to ensure interviews, meetings, schedules, and related information are accurate and current
- Provide general administrative support and complete additional projects and duties as assigned by management
- Maintain, organize, and file employee-related documentation, ensuring HR records are accurate, complete, and properly maintained in the Human Resources Information System (HRIS)
- Complete the administrative portion of the employee onboarding process, ensuring required new-hire documentation is accurate and completed in the HRIS
- Assist the HR team and recruiters with new-hire background checks and employment eligibility verification through E-Verify
- Maintain confidentiality when handling employee information, personnel files, and other sensitive HR documentation
- Support HR administrative processes and assist with additional human resources projects as needed
- Assist recruiters with managing candidate resumes and applicant information through the Applicant Tracking System (ATS)
- Schedule interviews and coordinate interview details with candidates, recruiters, and HR personnel
- Confirm interview dates, times, and other relevant information to support an efficient and positive candidate experience
- Maintain accurate candidate information and assist with recruiting-related administrative tasks as needed
- Review and track employee attendance logs for accuracy and completeness
- Document attendance-related write-ups and maintain supporting records in accordance with company procedures
- Prepare and update weekly attendance reports and submit them to Human Resources on a weekly basis
- Handle attendance-related documentation consistently and in accordance with applicable company policies
- Follow all company policies and procedures, including attendance, workplace safety, and confidentiality requirements
- Participate in all required job-related training, including safety, technical, and role-specific training
- Demonstrate flexibility in supporting additional administrative tasks, projects, and operational needs as assigned by management
Requirements
- Minimum of two (2) years of experience in an office environment performing administrative and computer-based tasks
- Strong verbal and written communication skills
- Excellent telephone etiquette and customer service skills
- Experience handling incoming and outgoing calls using a multi-line phone system
- Proficiency with computers and standard office software, including Microsoft Outlook
- Strong organizational skills and attention to detail
- Ability to prioritize tasks, manage competing demands, and meet deadlines in a fast-paced environment
- Ability to remain professional, calm, and courteous when communicating with employees, customers, candidates, and visitors
- Strong problem-solving skills and the ability to respond to requests with a sense of urgency
- Ability to multitask effectively while answering phones, assisting visitors, and completing administrative responsibilities
- Willingness to participate in all required training and take on additional projects as needed
- Must be at least 18 years of age
Nice to have:
- Previous experience in a Human Resources Assistant, HR Administrator, or HR administrative support role
- Familiarity with Human Resources Information Systems (HRIS)
- Experience with Applicant Tracking Systems (ATS) and recruiting coordination
- Familiarity with employee onboarding, personnel records, attendance tracking, background checks, and E-Verify processes
Important Details
- Schedule: Generally Monday through Friday, 8:00 a.m. to 5:00 p.m., subject to business needs
- Overtime: Limited overtime may be required during peak season
Key Competencies
- Professional communication and interpersonal skills
- Customer service and reception management
- Organization and attention to detail
- Time management and prioritization
- Confidentiality and discretion
- Multitasking and problem-solving
- Data entry and recordkeeping accuracy
- Adaptability and teamwork
- Sense of urgency and accountability