Housekeeping Technician - Environmental Services

About This Role

This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.

Responsibilities

• Clean and maintain patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces
• Follow policies and procedures on patient isolation and contact precautions as necessary
• Stock paper items and other supplies in assigned areas as necessary or designated
• Maintain cart and equipment in clean, working condition and store in appropriate storage area
• Promote safety in the workplace
• Use wet floor signs, PPE, not leaving housekeeping cart or supplies unattended
• Use chemicals and equipment in an effective and safe manner
• Use appropriate chemicals, diluted at the correct ratio, in properly labeled containers
• Notify supervisor of equipment needing repairs
• Report all safety hazards to manager
• Communicate to supervisor any issues, including inability to complete schedule and be proactive in dealing with observed deficiencies (report issues/work requests to supervisor/manager or Call Center, pick up debris outside of regular work area)
• Establish and maintain interpersonal relationship with hospital personnel, while assuring confidentiality of patient information
• Exhibit the ability to articulate designed scripting model to each customer served
• Use organizational and unit/department resources efficiently
• Manage work schedule efficiently, completing tasks and assignments on time
• Contribute to opportunities and processes for continuous improvement
• Participate in efforts to reduce costs, streamline work processes, improve and grow services provided
• Present a friendly, approachable, professional demeanor and appearance
• Provide accurate information and timely updates to patients and customers
• Address questions and concerns promptly, or identify appropriate person and resources to do so
• Provide directions or help to patients and customers with finding their way
• Use effective service recovery skills to solve problems or service breakdowns when they occur
• Demonstrate teamwork by helping co-workers within and across departments
• Communicate effectively with others, respect diverse opinions and styles, and acknowledge the assistance and contributions of others

Requirements

• Ability to follow oral and written instructions
• Ability to communicate effectively with patients, visitors and staff
• Ability to use the proper tracking and communication tools utilized by department