Housekeeping Supervisor

About This Role

This role involves supervising cleaning personnel to consistently meet quality and timeliness standards in the hospitality industry. The supervisor ensures that units are cleaned effectively and efficiently, while upholding the company's mission and values. It suits an individual passionate about hospitality and committed to providing exceptional service.

Responsibilities

• Develop and maintain a high standard of excellence within staff
• Assign duties to housekeeping personnel
• Prep rooms for housekeepers during busy/peak periods as needed
• Clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods as needed
• Assist in the training of staff, both existing and new recruits
• Report unit maintenance issues as per company procedure
• Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary
• Inspect and prepare clean units and report them as vacant and ready
• Inspect units and complete the required amount of report cards per week
• Replace kitchen inventory and supplies as needed
• Assist in maintaining storage closets are clean and organized
• Report lost and found items to Executive Housekeeper
• Ensure a safe working environment at each site and office
• Perform all duties related to site operation as directed by the Executive Housekeeper
• Ensure a sense of urgency exists within housekeeping staff so units are turned on time
• Be prompt with all assignments and appointments
• Utilize supplies and equipment efficiently and effectively
• Perform inventory and linen supplies
• Assist in linen inventories as directed
• Responsible for time efficiency of direct reports
• Assist in solving guest complaints promptly
• Cultivate and develop strong, positive customer relations
• Assist resort guests and owners
• Be knowledgeable of the resort
• Perform other duties and tasks as assigned in conjunction with services contracted with the client

Requirements

• A high school diploma or equivalent combination of education and work experience
• A passion for cleanliness
• Demonstrated motivational skills
• Strong work ethic
• Ability to train others
• Desire to help others
• Ability to work irregular hours

Benefits

• Refer A Friend Bonus Potential
• Paid Training
• Benefits package including: Medical, Vision, Dental, Paid Time Off
• Opportunities for growth and career development