Housekeeping Supervisor

About This Role

Supervising housekeeping staff to ensure brand and hotel guest service and sustainability standards are met is the core of this role. The supervisor trains, schedules, coaches, and supports associates, ensuring they perform according to established standards and company values.

Responsibilities

• Train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
• Screen job applicants and hire new employees (if housekeeping associates are HHM employees)
• Train staff to clean rooms efficiently according to established standards or partner with external vendors to ensure staff is trained properly
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
• Issue cleaning supplies and equipment to associates
• On occasion, clean rooms or assist staff with cleaning rooms
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors
• Supervise laundry employees, if applicable
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels
• Follow sustainability guidelines and practices related to HHM’s Earth View program
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
• Assist in the breakfast area as needed
• Ensure overall guest satisfaction
• Perform other duties as requested by management

Requirements

• High School diploma preferred
• Previous housekeeping experience or equivalent training required
• Previous supervisory responsibility preferred

Benefits

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Important Details

• Schedule: varies and may include working on holidays and weekends
• Physical requirements: standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending

About the Company

HHM Hotels is the source of this job posting.