Housekeeping Coordinator

About This Role

This role involves managing incoming calls for the housekeeping department and ensuring that all guest requests are directed to the appropriate staff for follow-up. The Housekeeping Coordinator facilitates the operational efficiency of the department by handling daily assignments and monitoring service requests.

Responsibilities

• Open the department in the morning shift and print all needed reports
• Create daily work assignments for Room Attendants and Turndown Attendants in designated computer systems
• Issue daily work assignments to Lobby Attendants, Housemen, and Supervisors
• Ensure special setups in guestrooms, guest requests, group, and event movements are highlighted on assignments
• Monitor Housekeeping, Laundry & Valet, and Engineering service requests from guests for timely action and follow up if needed
• Update daily the PowerPoint briefing slideshows for the Morning and Evening Housekeeping briefings
• Monitor the status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 3 PM
• Monitor Housekeeping staffing for all positions for the next day and inform Housekeeping management of any over or understaffing according to labor standards
• Conduct weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submit Purchase Orders to hold par levels
• Maintain tracking sheets for Housekeeping staff productivity
• Maintain cleanliness in the Housekeeping Office and storage rooms

Requirements

• Prior housekeeping coordinator, receptionist, or high-volume call center experience, preferably in a luxury hotel or resort
• Excellent personal presentation and interpersonal skills
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
• Willing to work in a fast-paced environment
• Ability to operate all computer equipment necessary to perform the job
• Knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus
• Excellent communication and interpersonal skills
• Ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
• US work authorization is required

Benefits

• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Important Details

• Schedule: flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays