Housekeeper

Duties

This position is located at the Navy Gateway Inns & Suites operation at Naval Support Activity Crane.  The purpose of this position is to provide adequate and timely housekeeping services to guests.

Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.

Performs daily housekeeping duties as required, which includes, but is not limited to: dusting/polishing furniture; trash removal; vacuuming and/or sweeping floors; cleaning/sanitizing bathrooms and kitchen areas (to include all sinks, showers, tubs, toilets, floors, microwaves, refrigerators, ovens, cooktops, counters, cupboards); making beds and removing/changing bedding; restocking amenities, bed and bath linens, and other guest room supplies; checking condition of room assets and reporting problems to supervisor or designated representative; and responding to guest requests and communications. Changes bed linen at least weekly, in response to guest requests, and upon checkout. Upon checkout, completes all daily cleaning duties; removes and/or replaces all bed linens, bath linens, and waste basket liners; and ensures room is ready for occupancy by a new guest.

Counts and sorts linen removed from individual rooms, along with clean linen issued during assigned shift. Prepares linen in/out report daily and gives it to supervisor, ensuring any missing linen is reported. Completes room status report providing status of all assigned rooms (vacant, ready, checkout, occupied) and turns in report at end of each day. Promptly informs supervisor of missing, malfunctioning or damaged items in rooms and/or common areas so the items can be repaired. Also notifies supervisor of any valuables (e.g. large amounts of cash or jewelry) left out in the open by guests before cleaning the room. Performs deep cleaning as required.

Deep cleaning may include defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment, cleaning walls/woodwork, and other such tasks). Performs other related duties as assigned.

 

Qualifications

Specialized experience must demonstrate the following:

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.  This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, including on an emergency basis. The staff member may be recalled to duty and/or required to work overtime, including on an emergency basis.

In order to verify fitness for duty, a complete physical examination may be required.

May be required to possess a valid state driver license, as travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.

This position is subject to a favorable National Agency Check (NAC).

The incumbent is required to obtain a housekeeping certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.  If access to Level II government computers is required in the performance of duties, the incumbent must complete and pass SF86 for Access National Agency Check and Inquiries (ANACI). Eligibility for Secret Clearance upon hire and periodically thereafter as a condition of employment.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

SPECIAL REQUIREMENTS:

Position is represented by Bargaining Unit