Providing real-time captioning services for Deaf or hard-of-hearing students, faculty, staff, and guests is the core of this temporary, intermittent position. The role involves facilitating communication in academic courses, meetings, and campus events using court reporting methods and specialized equipment. Work schedules vary each academic term, and some weekend and evening hours may be required.
Responsibilities
Provide professional level real-time captioning services for students, faculty, staff, and guests of the campus who are Deaf or hard-of-hearing in a variety of assignments across campus
Provide real-time transcriptions of spoken English into text, not summarized
Use appropriate court reporting methods with a steno machine, real-time technology, software, and laptops/tablets as needed
When available, substitute when other captioners are absent, as needed
Prepare for assignments by reading course materials, reviewing Canvas information, etc., as needed
May be required to provide a digital transcript after the event - this will be decided on a case-by-case basis
Requirements
Formal training in court reporting and steno methods to meet position requirements
Six to twelve (6-12) months of experience providing real-time captioning services, preferably in a higher education setting
Post-secondary education in a four-year college or university setting may be necessary to fully comprehend and provide accurate translations of the language and vocabulary used in various academic, instructional, and/or administrative situations
Must possess one of the following certifications:
State of California Certified Shorthand Reporter certificate
Court Reporting Certificate of Completion
Certified CART Provider through the National Court Reporters Association (NCRA)
Comparable industry certification
Thorough knowledge of court reporting methods and theories, real-time software and technology, real-time captioning computer systems and equipment, and the industry-recognized code of ethics
Comprehensive knowledge of the English language, including grammatical structures, syntax, spelling, vocabulary, and punctuation
Working knowledge of the language and vocabulary used in the assigned translating situations
General knowledge of Deaf and Hard-of-Hearing Culture
Able to caption at a minimum rate of 180 or more words per minute with a high level of accuracy
Proficiently use, maintain, and troubleshoot court reporting steno equipment, real-time software, and computer systems and equipment
Develop, maintain, and proficiently use a thorough dictionary that enables accurate and fluid translation
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Effectively listen for continuity, sense, and detail while translating
Proficiently write in real-time in a conflict-free manner using punctuation and sustaining accuracy in fast-paced stressful situations
Use advanced editing skills
Work effectively with consumers and maintain confidentiality
Broad experience with higher education and/or complex subject matter presented at the university level
Currently attend, or have graduated from, a four-year university in order to effectively understand student needs in various university settings and ensure effective delivery of services
Develop, maintain, and proficiently use a thorough dictionary that enables accurate and fluid translation
Effectively listen for continuity, sense, and detail while captioning
Proficiently write in real-time in a conflict-free manner using punctuation and sustaining accuracy in fast-paced stressful situations
Use advanced editing skills in post-production, as needed
Work effectively with a broad range of consumer needs and preferences in a diverse, multicultural environment
Possess a high degree of linguistic, cognitive, and technical skills
Possession and maintenance of real-time captioning equipment, including but not limited to, steno machine(s), laptop(s), tablet(s), etc.
Thorough understanding of, and adherence to, the NCRA Code of Ethics and Professional Conduct
Demonstrated understanding of the unique communication needs of Deaf or hard-of-hearing consumers
Working knowledge of the vocabulary, terminology, and basic information in a variety of subjects commonly found in a university environment
Specific knowledge of specialized vocabulary and techniques used in professional and technical subject matters
Demonstrated understanding of student and classroom needs in a university setting
Nice to have:
Graduation from a court reporting school
A Bachelor's Degree
Two-plus (2+) years experience in a higher education setting
Possess basic office skills including common office software programs, email platforms, and electronic calendaring
Important Details
Schedule: varies each academic term depending on operational needs; may require working some weekend and evening hours as needed
Locations: Hayward, Concord, and/or Oakland
Other Conditions
Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment
About the Company
Cal State East Bay's main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
