Hotel Staff / Front Desk

About This Role

This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.

Responsibilities

• Handle front desk reception (check-in, check-out, information, etc.)
• Perform reservation duties (accepting reservations, setting room rates, etc.)
• Manage finances, process various data, inspect facilities and guest rooms, and patrol the public bath (some exceptions apply)
• Provide Yonaki Soba service (cooking, serving, cleaning up)
• Assist in the breakfast restaurant

Requirements

• Enjoy interacting with customers; customer service experience (even outside the hotel industry)
• Able to understand the needs of hotel guests and act with a broad perspective
• Flexible and willing to take on various tasks beyond the front desk
• Value cooperation with other departments like restaurant and room management to enhance service quality
• Able to appropriately grasp customer needs and respond proactively

Benefits

• Full transportation expenses paid
• Dormitory/rent subsidy available (with regulations)
• Social insurance fully covered
• Meal subsidy (200 yen per meal)
• Relocation expenses covered by the company (for company-initiated transfers)
• Uniform provided
• Employee accommodation discount system
• Qualification acquisition support system
• Property savings system
• Retirement allowance system
• Re-employment system
• Employee stock ownership plan
• Long-service awards
• Group life insurance available

Important Details

• Schedule: Three-shift system; average scheduled working hours 173 hours/month (one-month variable working hour system)
• Holidays: 111 days per year (two days off per week)
• Leave: Annual paid leave, 3 days summer leave (can be taken from July to November), 4 days winter leave (can be taken from December to March), pre/post-natal leave, childcare leave, family care leave, long-service special leave, congratulatory/condolence leave

Application Process

• Document screening: Selection based on submitted information
• First interview: Web interview with hotel recruitment staff
• Second interview: In-person interview with hotel business manager
• Offer of employment

About the Company

Dormy Inn is a new type of business hotel that values the 'sense of living'. It offers services that delight many customers, such as large public baths, a satisfying breakfast, and complimentary Yonaki Soba. The company prioritizes 'hospitality' to customers, making it a rewarding job with high customer satisfaction. Dormy Inn values the ideas of on-site staff, providing an environment where they can implement what they want to try for customers. Staff work in cooperation with front desk staff and other positions, fostering a sense of solidarity. The company has a comprehensive training system and an open corporate culture where employees can easily consult with superiors and colleagues.