About This Role
This Hotel Manager role is responsible for overseeing the B&B HOTEL Brussels Airport, leading its team, and driving its continued development. The position suits an experienced hotel professional who can manage operations, ensure guest satisfaction, and achieve financial targets for a 255-room hotel.
Responsibilities
- Participate in daily operations and supervise reception, housekeeping, breakfast service, bar, maintenance, and guest services
- Organize team work and ensure proper application of B&B HOTELS operational procedures
- Control the cleanliness of the establishment, the good condition of equipment, and the functioning of facilities; initiate necessary corrective actions
- Identify possible improvements in organization and services, then implement them
- Ensure the quality of welcome and stay, responding to customer needs and enforcing brand standards
- Handle complaints reactively and professionally
- Monitor customer reviews and use feedback to improve service, cleanliness, and hotel operations
- Collaborate with commercial teams to develop reservations and sales of additional services
- Monitor reservations, rates, and promotions to optimize occupancy and revenue per available room (RevPAR)
- Deploy brand commercial actions, including cross-selling, up-selling, and overbooking management
- Promote the B&me Club loyalty program to guests
- Maintain relationships with commercial partners and represent the hotel at local events, trade shows, or conferences
- Regularly analyze hotel results and implement necessary actions to achieve objectives
- Control operating expenses, including staff, breakfast, laundry, maintenance, and utility costs
- Contribute to budget development and activity forecasts
- Implement contracts negotiated with suppliers and service providers, and monitor compliance with their commitments
- Recruit employees and adapt contracts and staffing to business needs, in compliance with applicable regulations
- Create schedules in accordance with labor law and coordinate daily team work
- Monitor mandatory training and support the development of each employee's skills
- Set clear expectations, monitor performance, provide feedback, and create a demanding yet supportive work environment
- Prevent and resolve difficulties within the team
- Supervise employment contracts, Dimona entry and exit declarations, encoding of services, and variable pay elements
- Ensure the proper execution of recurring personnel administration procedures, especially those related to employee benefits
- Enforce regulatory obligations, security procedures, and B&B HOTELS standards to protect guests and employees