About This Role
The Hotel Manager is responsible for the overall leadership, performance, and day-to-day management of Sheraton Cascais Resort, ensuring operational excellence, successful delivery of the brand promise, and sustainable financial performance. This role is accountable for driving revenue and profitability, operational efficiency, guest and employee satisfaction, talent development, and strong relationships with ownership, UHM, Marriott International / Sheraton, and other key stakeholders.
Responsibilities
- Provide overall leadership to hotel operations, ensuring effective coordination across Rooms, Food & Beverage, Spa & Wellness, Meetings & Events, Engineering, and all support functions.
- Maintain a visible, hands-on leadership presence and ensure consistent execution of Sheraton brand standards, UHM policies, and operational procedures.
- Continuously identify opportunities to improve productivity, efficiency, service delivery, and asset protection.
- Drive a guest-centric culture and ensure consistent delivery of the Sheraton brand experience at every touchpoint, across rooms, restaurants and bars, spa, and meetings & events.
- Ensure guest feedback and complaints are handled effectively, using insights to identify service improvement opportunities.
- Monitor guest satisfaction, online reputation, and quality metrics, implementing clear action plans whenever performance falls below expectations.
- Lead, coach, and develop the hotel leadership team, creating a culture of accountability, collaboration, and high performance.
- Drive employee engagement, talent development, and succession planning while ensuring an efficient organizational structure.
- Work closely with Human Resources to maintain appropriate staffing levels, productivity, and continuous development across the hotel.
- Own the hotel’s overall business performance and P&L, ensuring achievement of budget, forecast, and profitability targets.
- Monitor revenue, GOP, flow-through, payroll, productivity, and key operational KPIs, taking timely corrective action when required.
- Partner with Finance, Revenue, Sales, and Marketing to maximize topline performance while protecting the bottom line.
- Actively contribute to the hotel’s commercial strategy together with Sales, Marketing, and Revenue Management.
- Understand resort market dynamics (leisure, MICE, and seasonality), competitive positioning, and demand generators, challenging and supporting commercial actions to maximize revenue and market share.
- Build relevant partnerships and identify new business opportunities that strengthen the hotel’s positioning and performance.
- Maintain strong and transparent relationships with ownership, UHM, Marriott International / Sheraton, and other key stakeholders.
- Provide clear and timely communication on business performance, opportunities, risks, and action plans, and represent the hotel appropriately with external partners and authorities.
