Hotel Manager

About This Role

The Hotel Manager is responsible for the overall leadership, performance, and day-to-day management of Sheraton Cascais Resort, ensuring operational excellence, successful delivery of the brand promise, and sustainable financial performance. This role is accountable for driving revenue and profitability, operational efficiency, guest and employee satisfaction, talent development, and strong relationships with ownership, UHM, Marriott International / Sheraton, and other key stakeholders.

Responsibilities

• Provide overall leadership to hotel operations, ensuring effective coordination across Rooms, Food & Beverage, Spa & Wellness, Meetings & Events, Engineering, and all support functions.
• Maintain a visible, hands-on leadership presence and ensure consistent execution of Sheraton brand standards, UHM policies, and operational procedures.
• Continuously identify opportunities to improve productivity, efficiency, service delivery, and asset protection.
• Drive a guest-centric culture and ensure consistent delivery of the Sheraton brand experience at every touchpoint, across rooms, restaurants and bars, spa, and meetings & events.
• Ensure guest feedback and complaints are handled effectively, using insights to identify service improvement opportunities.
• Monitor guest satisfaction, online reputation, and quality metrics, implementing clear action plans whenever performance falls below expectations.
• Lead, coach, and develop the hotel leadership team, creating a culture of accountability, collaboration, and high performance.
• Drive employee engagement, talent development, and succession planning while ensuring an efficient organizational structure.
• Work closely with Human Resources to maintain appropriate staffing levels, productivity, and continuous development across the hotel.
• Own the hotel’s overall business performance and P&L, ensuring achievement of budget, forecast, and profitability targets.
• Monitor revenue, GOP, flow-through, payroll, productivity, and key operational KPIs, taking timely corrective action when required.
• Partner with Finance, Revenue, Sales, and Marketing to maximize topline performance while protecting the bottom line.
• Actively contribute to the hotel’s commercial strategy together with Sales, Marketing, and Revenue Management.
• Understand resort market dynamics (leisure, MICE, and seasonality), competitive positioning, and demand generators, challenging and supporting commercial actions to maximize revenue and market share.
• Build relevant partnerships and identify new business opportunities that strengthen the hotel’s positioning and performance.
• Maintain strong and transparent relationships with ownership, UHM, Marriott International / Sheraton, and other key stakeholders.
• Provide clear and timely communication on business performance, opportunities, risks, and action plans, and represent the hotel appropriately with external partners and authorities.
• Ensure compliance with applicable legislation, health and safety requirements, company policies, brand standards, and sustainability commitments.

Requirements

• Professional demeanor – Demonstrates confidence, credibility, and professionalism, earning respect and representing the company consistently with its values.
• Problem solving and decision making – Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Communication – Communicates information and ideas clearly, convincingly, and engagingly through a variety of methods, with strong presentation skills.
• Adaptability – Maintains a high level of performance under pressure and responds positively to change and workplace challenges.
• Planning and organizing – Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
• Driving for results – Sets high performance standards, takes ownership of objectives, monitors progress, and acts proactively to achieve or exceed agreed goals.
• Building and contributing to teams – Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Coworker relationships – Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer relationships – Developing and sustaining relationships based on an understanding of customer needs and actions consistent with company values.
• Fostering inclusion – Supporting employees with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all employees are given the opportunity to contribute to their full potential.
• Talent management – Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Organizational capability – Evaluating and adapting the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
• Applied learning – Seeking and making the most of learning opportunities to improve performance of self and/or others.
• Technical acumen – Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Business acumen – Understanding and utilizing business information (e.g., employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Benefits

• Opportunity for professional development and career advancement.
• Employee discounts on hotel stays and dining.
• Health and wellness programs.
• Flexible working arrangements.

Important Details

• Application deadline: Not specified.

Application Process

• Submit your application through the designated platform.

About the Company

Sheraton Cascais Resort is part of Marriott International, known for its commitment to operational excellence and guest satisfaction, providing a premium experience in hospitality.