Hotel Manager

We are looking for an exceptional Operational Manager / Hotel Manager to take full ownership of the day-to-day running of the hotel and lead the property to the highest operational and guest service standards.

This is a key leadership role for someone who combines strong hospitality experience with excellent people management, operational discipline, problem-solving ability, and a hands-on approach. You must be someone who naturally stays on top of everything, takes initiative, and ensures the property runs smoothly at all times.

• The Role

You will be responsible for the complete daily operation of the hotel, ensuring every department performs efficiently and every guest receives an outstanding experience. You will lead the team, maintain standards, oversee maintenance, solve problems quickly, and create a culture of accountability, pride, and service excellence.

• Key Responsibilities

• Hotel Operations

Oversee the full daily operation of the hotel across all departments

Ensure smooth coordination between front office, housekeeping, maintenance, guest relations, and external suppliers

Maintain high operational standards and efficient day-to-day systems

Ensure the property is always guest-ready, polished, and professionally run

• Guest Experience & Service Standards

Deliver and maintain exceptional guest service standards throughout the property

Ensure rooms, public areas, pool, and facilities are always presented at a premium level

Handle guest feedback and operational issues professionally and efficiently

Create memorable guest experiences and maintain a warm boutique hospitality culture

• Maintenance & Property Standards

Be fully on top of all maintenance matters, repairs, and preventive maintenance schedules

Follow up closely with engineers, contractors, and suppliers to ensure tasks are completed properly and on time

Conduct regular inspections of rooms and facilities to identify issues before they become problems

Ensure all technical systems are functioning smoothly and reliably

• Leadership & Staff Management

Lead, train, motivate, and manage the hotel team across departments

Create clear structure, routines, and accountability for all staff

Ensure team members follow instructions, procedures, and service standards

Build a positive, productive, and respectful working culture

Manage performance, discipline, and development when required

• Problem Solving & Ownership

Quickly identify operational challenges and implement practical solutions