About This Role
Managing the daily operations of a family-operated motel in the Scenic Rim region of Queensland is the core of this role. This is an excellent opportunity for a reliable, motivated, and hands-on individual seeking a long-term hospitality management position within a friendly regional community.
Responsibilities
- Manage daily motel operations, including reservations, check-ins, and check-outs
- Respond to telephone, email, and online booking enquiries
- Manage bookings across direct and online accommodation platforms
- Deliver professional and friendly guest service
- Handle guest enquiries, requests, and complaints
- Coordinate housekeeping and supervise casual staff
- Inspect rooms and ensure high standards of cleanliness and presentation
- Monitor room availability, occupancy, and rates
- Process payments, invoices, and maintain accurate records
- Manage motel supplies, linen, and stock levels
- Identify maintenance requirements and coordinate contractors where necessary
- Assist with basic day-to-day property maintenance
- Monitor guest reviews and help maintain high guest satisfaction
- Support local, corporate, group, and event bookings
- Provide regular operational updates to the owners
- Ensure motel policies and relevant health and safety requirements are followed
Requirements
- Reliable, honest, and well-organised
- Friendly and professional when dealing with guests
- Comfortable working independently and taking responsibility for motel operations
- Confident using computers, email, and online booking systems
- Able to coordinate staff and prioritise daily duties
- Practical and willing to be hands-on when required
- Customer-service focused with good communication skills
- Interested in a stable, long-term position
- Previous motel, hotel, accommodation, or hospitality management experience is highly regarded
- Experience with property management systems, online travel agencies such as Booking.com and Expedia, channel managers, reservations, and basic administration would be an advantage
Benefits
- Full-time, long-term opportunity
- On-site accommodation available
- Support from the motel owners
- Opportunity to take responsibility for and grow with an established regional motel
- Visa sponsorship may be considered for a suitable candidate, subject to the candidate and position meeting all applicable Australian immigration requirements
Application Process