Hotel Manager

Responsibilities

The Hotel Manager shall provide supervision, direction and leadership in the hotel in accordance with the Objectives and Quality Standards established by the organization, and also drive the business to achieve its maximum potential.

• Ensure the proper, efficient and profitable functioning of the hotel by overseeing departments including the Front Office, Housekeeping & Laundry, Food & Beverage, Security and Engineering.
• Collaborate with the Executive Committee to develop long-term and short-term strategies, create budgets, and forecast for the Hotel.
• Provide recommendations and advice to the Area General Manager on process improvements and strategies for the hotel.
• Stay proactive and resourceful in analyzing trends and understanding changing guest needs and expectations regarding accommodations, services and facilities.
• Implement effective yield management strategies to achieve ARR and occupancy goals, maximizing room inventory.
• Maintain a high level of service and cleanliness within budget in guestrooms and public areas through effective management of the Housekeeping Department.
• Ensure that F&B section meets desired sales and services standards.
• Regularly inspect guest rooms, public areas, lobby and other facilities to uphold consistently high standards.
• Collaborate with outsourced security for efficient surveillance, proper reporting, and incident follow-up.
• Coordinate with the HR Department for manpower needs, recruitment, promotions, terminations, etc.
• Review departmental programs to foster the development of future department heads.
• Conduct daily visits to all departments to observe routine activities.
• Act as a representative of the Area General Manager in their absence.
• Perform any other duties assigned by the Area General Manager professionally and diligently.

Requirements

• Degree/Diploma in Hospitality Management or equivalent
• Minimum 8–10 years of hotel operations experience, with managerial responsibility
• Strong leadership and operational management skills across key hotel functions
• Good knowledge of service standards, guest experience, and daily hotel operations
• Strong communication and problem-solving skills.