Hotel Manager

About This Role

Leading the daily operations of a luxury hotel, this role involves overseeing key departments and ensuring exceptional guest experiences. The Hotel Manager drives employee engagement and financial performance while upholding the brand's standards. This position is suited for an experienced leader in luxury hospitality with a passion for excellence and a commitment to genuine care.

Responsibilities

• Directly supervise the Director of Rooms, Food and Beverage, Engineering, and Security operations
• Provide leadership across all operational departments
• Maintain an exceptional personal presence, highly engaged in day-to-day operations
• Direct operational focus to key priorities
• Drive Employee Engagement strategies
• Promote a positive culture and effective environment for 400 colleagues
• Lead, coach and mentor managers to support their success and development
• Oversee the guest experience, ensuring service quality and consistency, as reflected in Qualtrics, LQA and Coyle results
• Proactively review hotel products, services and procedures to uphold and evolve the offering
• Execute global programs, initiatives and projects, as assigned globally
• Manage key financial metrics including expense management and profitability analysis, in order to achieve the Hotel's budget performance
• Conduct stakeholder management with ownership, external suppliers and internal teams
• Assume the General Manager’s responsibilities and authority in their absence
• Maintain a strong working relationship with the hotel’s owners

Requirements

• Extensive experience in a senior operational Leadership Role within a luxury Hotel or Resort
• Strong understanding of both Rooms and Food & Beverage operations
• An authentic, engaging and strategic leadership style, based on identified business priorities
• Capable of mentoring and driving direct reports to achieve excellence and professional growth
• Impeccable communication, problem solving and influencing skills
• Strong knowledge of all areas of the hotel, within a luxury, high volume operation
• A collaborative style that will build strong relationships across the hotel
• Emotionally intelligent leader able to connect with staff at all levels
• Strong financial acumen, including experience with budgets, profit-and-loss statements, forecasts, labor costs, and capital expenditures
• Proper work authorization for the country in which the position is located

Benefits

• Eligibility to participate in the Annual Incentive Plan (AIP)
• Private Health Insurance