About This Role
Leading the hotel's operations and driving its commercial sales strategy are the core functions of this dual-leadership role. The Hotel Manager will oversee all property operations while actively boosting room sales, corporate accounts, and event bookings to achieve revenue growth. This position suits a candidate who combines exceptional guest service standards with a proven track record of maximizing occupancy rates, RevPAR, and market share.
Responsibilities
- Lead the development and execution of the hotel’s annual sales and marketing strategy to drive occupancy, Average Daily Rate (ADR), and total revenue
- Actively identify and secure new business opportunities, corporate accounts, travel agency partnerships, and group bookings
- Conduct sales calls, property tours, and negotiations with prospective clients, event planners, and key accounts
- Monitor market trends, competitor pricing, and local events to adjust pricing strategies and maximize profitability
- Collaborate with marketing or digital channels to boost online visibility, OTA (Online Travel Agency) rankings, and direct bookings
- Oversee day-to-day operations across all departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance
- Ensure the highest standards of guest satisfaction, cleanliness, safety, and brand alignment are maintained consistently
- Manage vendor relationships, procurement, and asset maintenance to protect property value and control operating expenses
- Develop and manage annual hotel operating budgets, profit and loss (P&L) statements, and financial forecasting
- Analyze financial reports and key performance indicators (KPIs) to identify cost-saving measures and revenue opportunities
- Manage labor costs, inventory controls, and capital expenditure projects effectively
- Recruit, train, mentor, and evaluate department heads and operational staff, fostering a culture of high performance and accountability
- Set clear performance targets for the sales and operations teams, tracking metrics regularly and providing ongoing coaching
- Handle staff scheduling, payroll oversight, and internal conflict resolution
- Serve as the public face of the hotel for VIP guests, major clients, and escalations
- Proactively monitor guest review platforms (e.g., TripAdvisor, Google, OTAs), ensuring timely responses and service recovery where necessary