About This Role
Leading the day-to-day operations of a hotel, delivering exceptional guest experiences, and supporting strong team performance is the core of this role. You will ensure smooth operations, maintain high service standards, and create a positive and engaging environment for both guests and employees. Working closely with all hotel departments, you will balance people management, operational efficiency, and commercial objectives, with a strong focus on memorable guest experiences.
Responsibilities
- Lead, motivate, and support the hotel team, promoting a positive and high-performance culture
- Plan and implement operational strategies aligned with the hotel's goals
- Oversee all operational departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance
- Ensure excellent guest satisfaction through effective communication, feedback handling, and service recovery
- Monitor maintenance needs, repairs, and the general upkeep of the property
- Track budgets, financial performance, and key operational metrics to support profitability
- Collaborate with Sales and Marketing to increase occupancy, revenue, and guest loyalty
- Build and maintain strong relationships with guests, suppliers, and external partners
- Ensure compliance with health and safety standards, legal regulations, and internal policies
- Lead by example, demonstrating professionalism, integrity, and accountability
- Encourage continuous improvement, staff development, and innovative ideas
Requirements
- Holds a degree in Hospitality Management, Business Administration, or a related field (postgraduate studies are a plus)
- Has previous experience in a supervisory or management role within the hospitality industry
- Demonstrates strong leadership, communication, and interpersonal skills
- Has a solid understanding of hospitality operations and service standards
- Is confident in decision-making and handling multiple priorities
- Speaks English fluently (additional languages are an advantage)
- Has experience with hotel management systems (knowledge of a Property Management System is a plus)
Benefits
- Continuous professional development and career growth opportunities
- A dynamic, collaborative, and international working environment
- The opportunity to contribute to operational excellence within a growing hospitality group
- Employee accommodation benefits across the ZEUS hotel network
- A supportive team environment that values initiative, collaboration, and professional excellence
About the Company
At ZEUS Hotels & Resorts, every day brings new challenges and opportunities, from welcoming guests and overseeing daily operations to supporting the team and resolving unexpected situations. The company is a growing hospitality group focused on creating exceptional guest experiences.
