About This Role
This role involves overseeing and managing all daily operations of a hotel property, ensuring its seamless and profitable function. The Hotel Manager will focus on every department, actively engaging in operations and stakeholder management, while guiding, coaching, and mentoring their team to foster a culture of excellence.
Responsibilities
- Manage all facets of the property including revenue management, recruiting and training, customer service, and achievement of financial targets
- Lead and develop the team to ensure the hotel's profitability and success
- Drive changes and improvements in performance and implement strategies in line with business objectives
- Create and build strong relationships with key stakeholders, property owners, guests, and regional shared services
- Maintain excellent product and service standards whilst maximizing revenue and balancing expenses
- Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment
- Act as a liaison within the local community, representing Accor and fostering community engagement
Requirements
- Prior experience as a Department or Operational Manager within an accommodation provider environment
- Strong understanding of Hotel Rooms Division Management
- Display confidence in the ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
- Expertise in overseeing workforce management, including staffing optimization and productivity enhancement
- Set a precedent through personal conduct and thrive in the midst of active involvement
Nice to have:
- Past experience working with body corporates in an MLR setting
Benefits
- ALL Heartist Membership with discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts available on a range of accommodation, services, and events
- Accor Live Limitless (ALL) Loyalty Program to earn status and reward points on worldwide stays
- Career development support with access to Accor's industry-leading training platforms, Accor Academy and Typsy
- Opportunity to build a global hospitality network with over 300,000 Accor professionals
- Worldwide Opportunities with over 400 hotels in the Pacific and more than 5,000 across 110 countries
Important Details
- Eligibility: Candidates must have the legal right to live and work in Australia at the time of application
Application Process
About the Company
