About the role
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Oversee the overall operations of the hotel, ensuring smooth, efficient and consistent delivery across all departments.
- Drive guest satisfaction and service excellence by maintaining brand standards and promptly addressing guest feedback.
- Lead and motivate the hotel team, fostering a positive, engaged and performance-driven work culture.
- Monitor hotel financial performance, including revenue, profitability, departmental costs and budget adherence.
- Drive revenue and occupancy performance in coordination with Sales, Revenue Management and other commercial teams.
- Ensure compliance with company policies, brand standards, statutory requirements, health, safety and security guidelines.
- Review operational KPIs and implement corrective actions to improve productivity, efficiency and overall hotel performance.
- Coordinate with all HODs to ensure effective manpower planning, training, resource utilization and succession planning.
- Manage vendor, stakeholder and corporate relationships to ensure operational continuity and cost effectiveness.
- Represent the hotel professionally and support strategic initiatives, projects and continuous improvement aligned with business objectives.
Qualifications
- Bachelor’s Degree/Diploma in Hotel Management or Hospitality Management.
- Minimum 10–12 years of relevant experience in hotel operations, preferably with 3–5 years in a senior management/HOD role.
- Strong experience in Rooms Division, F&B and overall hotel operations.
- Proven track record in P&L management, budgeting and cost control.
- Strong knowledge of guest service standards and hotel brand standards.
- Experience in team leadership, manpower planning and employee development.
- Good understanding of revenue management, sales and commercial strategies.
- Strong knowledge of health & safety, statutory compliance and hotel audits.
- Excellent communication, interpersonal and problem-solving skills.
- Strong proficiency in MS Office and hotel PMS/operational systems.
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
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