Hotel Manager

About This Role

This full-time position offers a unique opportunity to lead and manage all aspects of hotel operations for the company's hospitality division. The Hotel Manager is responsible for ensuring exceptional guest experiences, maintaining operational excellence, and driving profitability while upholding the highest standards of service. This role is pivotal in establishing the hotel as a premier destination in the region and requires a strategic leader who can inspire teams and deliver outstanding results.

Responsibilities

• Oversee all hotel operations including Sales, front-of-house, housekeeping, and maintenance departments
• Manage budgets, financial planning and revenue management to ensure profitability and cost control
• Recruit, train, develop and motivate staff to foster a culture of excellence and service
• Ensure compliance with health, safety and hospitality industry standards and regulations
• Maintain high standards of guest satisfaction and manage guest complaints and feedback professionally
• Develop and implement strategies to increase occupancy rates and revenue
• Coordinate with marketing teams to promote the hotel and enhance its brand reputation
• Conduct regular inspections of facilities and guest areas to maintain cleanliness and functionality
• Manage relationships with vendors, suppliers and external stakeholders
• Report to senior management on key performance indicators and operational metrics

Requirements

• Minimum 3 years' experience in hotel management or senior hospitality operations roles
• Proven track record of successfully managing multi-departmental hotel operations and achieving revenue targets
• Strong financial acumen with experience in budgeting, forecasting and profit optimisation
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Outstanding interpersonal and communication skills with fluency in English; additional languages are advantageous
• Knowledge of hotel management systems and property management software
• Certification in hotel management, hospitality administration or related field is preferred
• Strong problem-solving abilities and a customer-focused mindset
• Ability to work flexibly, including evenings, weekends and public holidays as required by the role
• Commitment to maintaining the highest standards of guest service and operational excellence

Benefits

• Collaborative workplace culture where contributions are valued and recognised
• Flexible working arrangements where feasible to support work-life balance
• Access to wellness initiatives that prioritise employee health and wellbeing