Hotel Manager

About This Role

This management role oversees the day-to-day operations of a hotel and its staff, assisting the General Manager in developing and communicating departmental strategies and goals. It involves ensuring superior guest services, maintaining quality standards across all departments, and fostering positive employee and owner relationships. The position is second in command and serves as General Manager in their absence.

Responsibilities

• Oversee the day-to-day operations and assignments of the hotel staff
• Assist the General Manager in the development and communication of departmental strategies and goals
• Communicate and enforce policies and procedures
• Recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with Company rules and policies
• Alert General Manager of potentially serious issues
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel
• Provide regular direction and oversee front office, revenue, and reservation functions to ensure superior guest services, security of monies, credit card transactions and guest information, and achievement of established goals
• Oversee food and beverage departments to ensure standards of operation and quality are maintained and profit and revenue goals are achieved
• Oversee housekeeping and maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair
• Ensure preventative maintenance programs are in place to protect the physical assets of the hotel
• Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets
• Oversee sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Ensure accounting and purchasing controls and procedures are implemented and maintained
• Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
• Interact with guests to ensure their total satisfaction
• Interact with owners and/or principals regarding operational updates and current issues
• Interact with vendors to resolve any vendor performance issues