Hotel Manager

About This Role

Leading the hospitality team and ensuring an exceptional guest experience at the Best Western Aberavon Beach Hotel is the core of this role. This pivotal position involves overseeing daily hotel operations, supervising staff, and upholding the highest standards of service and hospitality. The ideal candidate is passionate about hospitality, possesses strong supervisory skills, and thrives in a fast-paced, guest-focused setting.

Responsibilities

• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage services, and maintenance to ensure smooth daily functioning
• Lead, motivate, and supervise hotel staff to deliver outstanding guest service while maintaining high standards of professionalism and hospitality
• Manage human resources functions such as hiring, training, performance evaluations, and staff scheduling to build a cohesive team
• Ensure compliance with health and safety regulations, hotel policies, and industry standards across all departments
• Handle guest inquiries, complaints, and special requests promptly to guarantee satisfaction and foster loyalty
• Coordinate with vendors and suppliers to maintain quality service delivery while managing budgets effectively
• Promote a positive work environment that encourages teamwork, accountability, and continuous improvement

Requirements

• Proven supervising experience within the hospitality or hotel industry
• Extensive hotel experience with a comprehensive understanding of hotel operations
• Multilingual or bilingual skills are highly desirable to enhance guest interactions across diverse populations
• Strong leadership abilities with a focus on team development and human resources management
• Excellent guest service skills with a passion for creating memorable experiences
• Ability to manage multiple priorities efficiently in a fast-paced environment
• Knowledge of hospitality industry standards and best practices is essential

Benefits

• Discounted or free food
• Free parking
• On-site parking

About the Company

Best Western Aberavon Beach Hotel delivers memorable stays by leading a dedicated team with enthusiasm and professionalism.